4400294-Executives

JOB DESCRIPTION  Position Title, Responsibility Level:  Executive  Function: Operations Reports to  -  Assistant Manager – Operations Permanent/ Temporary: Permanent Span of Control –  Nil Location:  Gurgaon- C-61 Fraud Detection Specialist We are seeking talented and self-motivated Dispute Detection Specialist to join our Dispute Operations team. Our candidate will be responsible for all aspects of reviews as it relates to dispute back office; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. Role  Should have 1+ years’ experience in a dispute and risk related role which includes dispute management on bank account transactions. Reviewing and verifying dispute related requests. Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls. Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Documenting and effectively communicating reasons for the approval/rejection of transactions. Responsibilities Conducts reviews and inquiries on identified and disputed transactions within the specified systems Analyzes and reviews potentially dispute activity, to ensure minimal loss to the organization.  Coordinates cross-functional communication, to resolve dispute situations and provides recommendations to resolve fraud Interacts with members, as needed, who are reporting dispute activity Compiles information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted  Enters and maintains accurate case detail notes for all alerts received and reports type of dispute on each occurrence ·Provides escalation and updates to supervisor regarding alerts worked  Responds promptly and exercises exceptional communication skills in an effort to optimize each contact with members, partners and external vendors/banks  Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls Performance parameters Productivity Quality / Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence, Punctuality and Discipline   Organizational Relationships Reports To: Assistant Manager                        Skills Desirable Skills Attention to detail Commitment and drive for results Questioning, reasoning and analytical Adaptable and Flexible Requires shift-work, including weekends, non-business hours and holidays  Business Etiquette Technical Skills Basic strong internet research, Google Docs, and overall PC skills  Typing speed of 30 words with high accuracy Soft skills Strong team player Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills High accuracy at work Self-Discipline, Listening, Patience Education Requirements and Work Experience: Bachelor's degree required. Exceptional English Comprehension Skills Should have 1+ years’ experience in a dispute and risk related role which includes dispute management on bank account transactions. About the TeamEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.