EXL

4399756-Assistant Vice President

Reposted 19 Days Ago

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Noida, Gautam Buddha Nagar, Uttar Pradesh, IND

Hybrid

Senior level

Information Technology • Database • Consulting

The Role

Lead operational assessments and transformation engagements: redesign processes, drive continuous improvement (Lean/Six Sigma/Kaizen), implement digital automation (RPA, GenAI, ML), leverage advanced analytics and data visualization, manage stakeholders and change, deliver project governance, and measure impact via KPIs.

Summary Generated by Built In

Operational Assessment and Strategy: Evaluate client operations, systems, and workflows to identify opportunities for transformation. Collaborate with stakeholders to develop tailored transformation roadmaps aligned with client objectives. Process Redesign and Continuous Improvement: Lead end-to-end process redesign initiatives to streamline operations, eliminate inefficiencies, and improve service delivery. Foster a culture of continuous improvement by implementing frameworks such as Lean, Six Sigma, or Kaizen. Digital Innovation and Automation: Identify and implement digital tools, platforms, and technologies to enhance operational effectiveness. Drive automation initiatives using RPA (Robotic Process Automation), AI/ GenAI, ML, and other emerging technologies to reduce manual efforts, increase accuracy, streamlining and improving end-customer/consumer experience. Work closely with extended EXL teams, developers and owners of proprietary digital products to implement solutions Data-Driven Insights: Utilize advanced analytics, data insights and visualization to generate insights and data led storytelling on customer challenges and opportunities and to identify and prioritize transformation initiatives. Lead initiatives to use data to create journey mapping to visualize pain-points and bottlenecks Stakeholder Engagement, Project Management and Change Management: Work closely with client leadership, EXL cross-functional teams deliver on goals and ensure smooth execution. Create project plans, progress reports and lead governance of transformation projects Champion change management processes to drive adoption and ensure alignment across teams. Develop and monitor KPIs to measure transformation impact and ensure sustainable results. Thought Leadership and Innovation: Stay updated on industry trends, best practices, and emerging technologies to continuously refine transformation strategies. Act as a trusted advisor to clients, providing insights on evolving market demands and opportunities for innovation. About the TeamEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Skills Required

Experience evaluating client operations, systems, and workflows to identify transformation opportunities
Experience leading process redesign and continuous improvement initiatives (Lean, Six Sigma, Kaizen)
Experience identifying and implementing digital tools and automation (RPA, AI/GenAI, ML)
Experience using advanced analytics and data visualization to generate insights and journey mapping
Proven stakeholder engagement, change management, and client advisory experience
Project management and governance experience, including creating project plans and progress reporting
Experience developing and monitoring KPIs to measure transformation impact
Experience collaborating with cross-functional teams, developers, and product owners to implement solutions

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The Company

HQ: New York, NY

30,246 Employees

Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.