You will be an essential pivotal engineer within the advertiser professional services support group.
You will juggle on a daily basis between complex technical case investigations, bug reporting prioritizing and tracking, knowledge retention and training, and operational data analysis.
You will be in contact with multiple stakeholders within the professional services group as well the engineering group, and of course our customers and their account managers.
You will lead at least one area of expertise as the highest level of technical escalation and management, owning it end-to-end.
- 3+ years of experience in 2nd level support / 1+ years of experience in 3rd level support
- Advanced technical orientation and understanding - familiarity with architectural design and flows, relations between frontend and backend services, reading code.
- Proficiency in troubleshooting methodologies - web, DB, analytics, APIs/SDKs, logs.
- Ability to analyze operational data and provide actionable insights.
- Excellent written and verbal skills in English - technical summaries, training material, emails, face-to-face meetings.
- Service quality awareness and empathy.
- Experience with ad-tech (particularly advertiser side) - an advantage.
- Innovative thinking - an advantage.
- Perform in-depth troubleshooting of the most complex issues in the support group, requiring expert understanding of Taboola features and architecture.
- Be an escalation point for burning issues within and outside your primary SME area/s.
- Analyze operational aspects of your SME area/s and expose actionable insights.
- Mentor and provide consultations to lower level support engineers.
- Create and provide training and knowledge material to the entire support group (and beyond) - new feature introduction, troubleshooting methodologies and tools, technical summaries and more.
- Perform periodic meetings with Product and R&D regarding issue prioritization, new features and supportability requirements.
- Cooperate and coordinate with additional groups within professional services, support, sales, account management and more.
- Identify gaps of work methodologies, supportability or manual work that can be improved by automation or refined processes, and work towards closing the gaps.
- Work from home as well as from the office.
This is a role that mixes advanced technical abilities with interpersonal relationships.
If you’re looking to challenge yourself technically while leading multiple human interactions, then this is what you’re looking for.
Taboola is an active company with a growing portfolio of features and collaborations, working with some of the biggest names in the business.
This keeps us constantly learning, especially with the upcoming integration with Yahoo.
Come grow your technical and personal skills with excellent people working in great facilities with a positive and productive approach towards each other and their work.
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.
Top Skills
What We Do
Taboola powers recommendations for the open web, helping people discover things they may like.
The company’s platform, powered by artificial intelligence, is used by digital properties, including websites, devices, and mobile apps, to drive monetization and user engagement. Taboola has long-term partnerships with some of the top digital properties in the world, including Yahoo, CNBC, BBC, NBC News, Business Insider, The Independent, and El Mundo.
Around 18,000 advertisers use Taboola to reach nearly 600 million daily active users in a brand-safe environment. Taboola is a leader in powering e-commerce recommendations, driving more than 1 million monthly transactions, with leading brands including Walmart, Macy’s, Skechers, and eBay among key customers.
Learn more at www.taboola.com and follow @taboola on X.
Why Work With Us
Taboola is the best of both worlds: We're an established public company but operate like a startup! Our DTLA office is a tech-hub and sales office. You'll be surrounded by passionate and like-minded Engineers and Data Scientists working on large scale projects and Big Data, as well as Media sales professionals of all levels.
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Taboola Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Taboola offers team members flexibility, we offer the ability to work remotely two days a week, a flexible time off policy (no need to accrue days off and no cap on how many vacation days you can take) & a very generous paid family leave policy!