Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary
The 3PL Operations role at JD.com, Inc. is responsible for overseeing and optimizing third-party logistics activities to ensure efficient and cost-effective supply chain operations and customer satisfaction.
Job Responsibilities
* Manage and monitor the performance of 3PL partners, including warehouses, carriers, and last-mile delivery providers.
* Develop and implement strategies to improve 3PL operational efficiency, reduce costs, and enhance service levels.
* Negotiate contracts and service level agreements with 3PL providers, ensuring adherence to JD.com's standards.
* Conduct regular performance reviews and audits of 3PL operations, identifying areas for improvement and implementing corrective actions.
* Collaborate with internal teams (e.g., procurement, sales, IT) to integrate 3PL processes seamlessly into JD.com's overall supply chain.
* Analyze logistics data to identify trends, forecast demands, and optimize inventory management strategies with 3PL partners.
* Ensure compliance with all relevant transportation, warehousing, and customs regulations.
* Resolve operational issues and escalations with 3PL providers in a timely and effective manner.
* Participate in the selection and onboarding of new 3PL partners as needed.
Job Qualifications
* Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
* Minimum of 5 years of experience in 3PL operations, logistics, or supply chain management, preferably within an e-commerce or retail environment.
* Proven track record of managing and optimizing 3PL relationships and performance.
* Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
* Excellent negotiation, communication, and interpersonal skills.
* Proficiency in supply chain management software and systems (e.g., WMS, TMS).
* Ability to work effectively in a fast-paced and dynamic environment.
* Fluency in English; proficiency in Mandarin Chinese is a plus.
* Strong problem-solving abilities and a proactive approach to operational challenges.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
Skills Required
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- At least 5 years of experience in 3PL operations, logistics, or supply chain management.
- Experience within an e-commerce or retail environment.
- Track record of managing and optimizing 3PL relationships and performance.
- Strong analytical skills and ability to make data-driven decisions.
- Excellent negotiation, communication, and interpersonal skills.
- Proficiency in supply chain management software and systems, such as WMS and TMS.
- Ability to work effectively in a fast-paced and dynamic environment.
- Fluency in English.
- Proficiency in Mandarin Chinese.
- Strong problem-solving abilities and proactive approach to operational challenges.
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
