ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
Customer First: We prioritize customer satisfaction in every decision.
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE IDEAL CANDIDATE:
We are seeking an experienced operations leader to oversee our newly launched 3PL fulfillment warehouse in Buena Park, CA. This is an on-site role, where you will partner closely with our 3PL provider to manage and optimize day-to-day warehouse operations while laying the foundation for scalable growth. The ideal candidate has a proven track record of leading high-volume ecommerce or retail logistics, with deep expertise in warehouse management, inbound and outbound flows, and performance optimization. Success in this role means stabilizing and scaling a new facility, achieving top-tier accuracy, speed, and cost efficiency. This position is a key driver of our supply chain strategy and a critical link in delivering an exceptional customer experience.
RESPONSIBILITIES:
- Oversee 3PL Operations
Manage daily warehouse and fulfillment operations with domestic third-party logistics (3PL) providers, ensuring timely and accurate order processing across all channels. - Monitor SLAs & Performance Metrics
Track, analyze, and enforce service level agreements (SLAs) for order fulfillment, shipping accuracy, and on-time delivery. - Outbound Fulfillment Optimization & Performance Management
Oversee order fulfillment efficiency to ensure accurate picking, packing, and shipping. Optimize carrier selection, shipping speed, and cost while driving improvements in on-time shipments and order accuracy. - Inbound & Receiving Management
Coordinate with suppliers, carriers, and 3PLs to ensure smooth inbound freight flow. Monitor receiving processes to minimize delays, accelerate putaway, and ensure inventory accuracy upon arrival. - Inventory & Warehouse Coordination
Work closely with internal inventory teams to manage stock levels, minimize stockouts, and ensure accurate inventory transfers between facilities. - Issue Resolution & Escalations
Identify and resolve fulfillment issues such as delayed shipments, mispicks, and damaged goods, escalating to carriers or warehouse partners as needed. - Process Improvement
Implement best practices and continuous improvement initiatives to increase fulfillment speed, reduce costs, and enhance customer satisfaction. - Technology & System Integration
Partner with IT and operations teams to optimize WMS, OMS, and ERP integrations for seamless order processing, visibility, and automation. - Carrier & Vendor Management
Develop and maintain strong relationships with shipping carriers and vendors, negotiate rates, and ensure compliance with fulfillment requirements. - Reporting & Analytics
Create and maintain reports on fulfillment performance, operational efficiency, and cost control; use data to identify trends and recommend improvements.
REQUIREMENTS:
- Experience: 7-10 years managing third-party logistics (3PL) providers in a high-volume ecommerce or retail environment, with a proven track record of improving performance, accuracy, and cost efficiency.
- Operations Expertise: Strong background in warehouse and fulfillment management, including inbound receiving, outbound shipping, and inventory control.
- Performance Management: Deep knowledge of SLAs, KPIs, and fulfillment metrics, including shipping accuracy and on-time delivery.
- Systems Knowledge: Hands-on experience with WMS, OMS, and ERP systems; experience in systems integration and automation projects is highly valued.
- Analytical Skills: Strong reporting and data analysis skills using Excel, SQL, or BI platforms.
- Problem Solving: Proven ability to identify, investigate, and resolve operational issues such as mispicks, delays, and inventory discrepancies.
- Communication & Negotiation: Excellent interpersonal skills with the ability to build strong relationships with carriers, vendors, and cross-functional teams. Relationship management skills across vendors, carriers, and internal stakeholders.
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Top Skills
What We Do
We started Quince to challenge the existing idea that nice things should cost a lot. Our mission is simple: create an item of equal or greater quality than the leading luxury brands at a much lower price.
We did this by revising every part of a traditional retailer's playbook. We cut out all the middlemen and managed every element of the item's creation ourselves, including packaging and transportation.
The end result: Quince goods are incredibly high quality, made in a sustainable way, and sold at radically lower prices. We hope you’ll compare our products with any premium branded ones, and see why our customers rate Quince so highly.
Quince has raised $65 MM from Insight, Founders Fund, 8VC, Basis Set Ventures., and Luggard Road.
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