We are looking for a proactive and results-driven 3PL Account Supervisor to join our Last Mile Operations team. In this role, you will manage relationships with third-party logistics (3PL) partners, ensure sufficient rider capacity, oversee onboarding activities, and support operational excellence. You will work closely with internal stakeholders and external suppliers to ensure smooth day-to-day operations and achieve service level targets.
Key Responsibilities- Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact.
- Build and maintain strong supplier relationships to support operational performance and compliance.
- Monitor rider headcount and ensure suppliers meet forecasted capacity requirements.
- Drive supplier fulfillment to achieve daily and weekly operational targets.
- Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup.
- Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene.
- Resolve supplier-related issues, including payment inquiries, inactive riders, system issues, and documentation gaps.
- Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution.
- Track supplier performance, onboarding progress, and rider headcount.
- Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards.
Requirements
- High school diploma or equivalent required; Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field is preferred.
- Previous experience in logistics, last-mile delivery, or 3PL operations.
- Experience managing supplier or vendor relationships is an advantage.
- Strong communication, negotiation, and interpersonal skills.
- Excellent problem-solving and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office, particularly Excel.
- Familiarity with logistics or fleet management systems is a plus.
- Good command of English; Arabic is an advantage.
Skills Required
- High school diploma or equivalent
- Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field
- Previous experience in logistics, last-mile delivery, or 3PL operations
- Experience managing supplier or vendor relationships
- Strong communication, negotiation, and interpersonal skills
- Excellent problem-solving and organizational abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office, particularly Excel
- Familiarity with logistics or fleet management systems
- Good command of English; Arabic is an advantage
What We Do
Ninja is an online supermarket and delivery platform founded in 2022 in Riyadh, Saudi Arabia. It provides a wide range of products, including groceries, beauty, and household essentials, delivered in under 30 minutes through a network of dark stores. The company operates across Saudi Arabia and has expanded its services to other GCC countries, focusing on speed, reliability, and convenience for its customers.
