2nd Line Messaging Engineer

2nd Line Messaging Engineer

Location - Stevenage

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line Messaging Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Your role will involve the day-to-day support, management, and development of enterprise platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs. Managing and optimising Microsoft Exchange (2013/2016/2019) and Skype for Business environments, supporting Blackberry Enterprise Server (BES), and ensuring compliance with regulatory requirements for messaging systems. You will collaborate with multiple teams to troubleshoot and resolve issues, implement security policies, and enhance messaging services to meet evolving business needs. In addition, your role will involve raising and presenting change requests and contribute to continuous service improvement initiatives. Knowledge sharing is also vital to help grow the team’s capability and experience across the estate. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc… Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

Your transferable skills and experience:

• Experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business.
• Understanding of NetApp Storage Engineer in enterprise-scale environments.
• Familiarity with Blackberry Enterprise Server (BES) administration.
• Understanding of email protocols such as SMTP, IMAP, and POP.
• Knowledge of Active Directory integration with messaging systems.
• Strong troubleshooting, problem-solving, and interpersonal skills.

This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels - GOV.UK (www.gov.uk)

Hours of work: Our support requirements are Mon-Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900. There is no weekend working, however overtime may be available, which may include weekends.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Service support this could be the next opportunity for you.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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