Curious about what it’s like to work at the world’s number 1 discovery platform as a Technical Support Engineer? We’re glad you asked!
What is the key purpose of a Technical Support Engineer?
As a Technical Support Engineer on the Professional Services team in São Paulo, you will provide expert service to Taboola's customers, troubleshooting complex database and backend technology issues.
What skills and qualifications do I need?
For this role it is essential that you have:
- At least one year of experience in a technical support position
- Experience troubleshooting, SQL, Google Analytics, JavaScript, CSS/HTML, APIs and Mobile SDKs
- Passion for developing creative technical solutions
- Knowledge of business processes, workflows, and ability to provide structured formal documentation
- Strong customer service skills
What will I be doing on a day-to-day basis?
As a Technical Support Engineer you will:
- Perform in-depth troubleshooting including database analysis and reading system logs to solve complex support issues
- Manage assigned cases to meet service agreement levels
- Provide ongoing support and case management for top clients
- Work with several departments across Global Support, Professional Services, R&D, Sales, and Account Management
- Write technical notes and troubleshooting procedures to be used by the Global Support Organization
- Develop a deep knowledge of Taboola-specific technology issues
Why Taboola?
- If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
- We work with some of the biggest names in the business. Our partners include MSN, IstoÉ, Folha de São Paulo, R7, Editora Globo and much more.
- Taboola São Paulo offers a generous benefit package including health insurance.
Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, YouTube, & the Taboola Life Blog.
Sounds good, how do I apply?
It’s easy, submit your CV by clicking the “Apply” button below.
Please submit your CV in English
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.
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What the Team is Saying
What We Do
Taboola powers recommendations for the open web, helping people discover things they may like.
The company’s platform, powered by artificial intelligence, is used by digital properties, including websites, devices, and mobile apps, to drive monetization and user engagement. Taboola has long-term partnerships with some of the top digital properties in the world, including Yahoo, CNBC, BBC, NBC News, Business Insider, The Independent, and El Mundo.
Around 18,000 advertisers use Taboola to reach nearly 600 million daily active users in a brand-safe environment. Taboola is a leader in powering e-commerce recommendations, driving more than 1 million monthly transactions, with leading brands including Walmart, Macy’s, Skechers, and eBay among key customers.
Learn more at www.taboola.com and follow @taboola on X.
Why Work With Us
Taboola is the best of both worlds: We're an established public company but operate like a startup! Our DTLA office is a tech-hub and sales office. You'll be surrounded by passionate and like-minded Engineers and Data Scientists working on large scale projects and Big Data, as well as Media sales professionals of all levels.
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Taboola Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Taboola offers team members flexibility, we offer the ability to work remotely two days a week, a flexible time off policy (no need to accrue days off and no cap on how many vacation days you can take) & a very generous paid family leave policy!
