What you will do. A glimpse into your role:
As an Application Support Engineer, you will be responsible for supporting all Global Blue business applications assigned to you.
You will work closely with internal stakeholders and external vendors to ensure high-quality service delivery, continuous improvement, and operational stability within Corporate IT.
Every action has an impact. You will make a difference here if you:
Resolve assigned incidents within agreed SLAs.
Provide 2nd-level and basic 3rd-level support for assigned IT services.
Initiate and drive problem management to identify and eliminate root causes.
Collaborate with external vendors and internal departments acting as 3rd-level support.
Maintain clear and effective communication channels with all parties involved.
Create and maintain procedures, checklists, and documentation for the GBIT Service Center and stakeholders — contributing to the solutions and known-error database.
Plan, document, and execute changes and enhancements for the applications under your scope.
Ensure compliance with SOX requirements when applicable.
Actively contribute to continuous improvement, training, and knowledge-sharing within the team.
Estimated division of work (may vary)
Customer Service – 85%
Administration – 10%
Reports Management – 5%
Key competencies to empower your journey. You’ll drive towards success if you have:
Completed education in IT or Business Administration.
A strong customer service orientation and a hands-on, operational mindset.
Solid general IT knowledge and broad technical competence.
Strong analytical, problem-solving, and organizational skills.
The ability to work independently and take initiative.
High quality standards and attention to detail.
Excellent communication skills in English (oral & written).
Great teamwork and the ability to work effectively in an international environment.
Willingness to work on-call (24/7 rotation) and to travel when required.
Adaptability and resilience when priorities change.
Skills
Hands-on experience supporting business applications in medium or large-scale environments.
Experience collaborating with software development teams or outsourcing partners.
Professional experience within an international environment.
Good database knowledge in MS SQL or Oracle.
Basic debugging ability in VBA and .NET code.
Support experience with Payment, Financial, or Accounting solutions.
(Desirable) Experience supporting Citrix-based applications.
(Desirable) Experience delivering end-user training.
(Desirable) ITIL certification.
Qualifications and education requirements
2–4 years of experience in an application support role.
Completed education in IT or Business Administration.
Additional desirable qualifications as listed above.
Main KPIs
SLA compliance for incident and ticket handling.
Continuous improvement of monitoring processes.
Regular review and update of application/work documentation.
Successful delivery of SOX-related tasks (if applicable).
On-time delivery of project-related work.
Active participation in training initiatives.
Together, we go further
At Global Blue, great work happens when talented people collaborate in an inspiring and supportive environment. Here’s what you can look forward to:
A role in a fast‑growing, international organization
Opportunities for professional and career development
A multicultural team with colleagues around the world
Inspiring, forward-thinking company culture
A variety of employee benefits, such as:
Employee referral program
Team-building events and company activities
Annual Christmas party and more
We embrace an Agile Working Model, encourage internal mobility, support work‑life balance, and act responsibly toward our people, clients, and communities. Guided by our 5 Ways of Working, we value partnership, innovation, accountability, and shared success.
Feels like you? Explore further!
Let’s build the future together — apply now!
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Important Notice for Applicants
Job‑related scams are increasingly common. To stay safe, please keep in mind:
Always apply through official Global Blue channels.
Verify all communications originate from @globalblue.com or certified Global Blue recruiters.
We will never request payment or financial information at any stage of the hiring process.
If someone asks for such information, it is a scam—report it immediately.
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
