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The Role
The Continual Improvement (CSI) Manager leads IT service process improvement initiatives using ITIL and Lean Six Sigma methodologies, ensures compliance, and develops metrics for performance tracking.
Summary Generated by Built In
Continual Improvement (CSI) Manager
Job ID: 25-6035
Clearance: Minimum Secret clearance with ability to obtain TS/SCI
Location: DC Metro
Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You’ll Do:
The Continual Improvement (CSI) Manager is responsible for leading process improvement initiatives across IT services, ensuring efficiency, effectiveness, and alignment with organizational and customer objectives. This role emphasizes applying ITIL and Lean Six Sigma methodologies to baseline, track, and measure improvements while embedding user-centered design principles into service management.
Responsibilities will include but are not limited to:
Job ID: 25-6035
Clearance: Minimum Secret clearance with ability to obtain TS/SCI
Location: DC Metro
Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You’ll Do:
The Continual Improvement (CSI) Manager is responsible for leading process improvement initiatives across IT services, ensuring efficiency, effectiveness, and alignment with organizational and customer objectives. This role emphasizes applying ITIL and Lean Six Sigma methodologies to baseline, track, and measure improvements while embedding user-centered design principles into service management.
Responsibilities will include but are not limited to:
- Drive continual service and process improvements across programs in alignment with ITIL CSI practices.
- Establish baselines, track progress, and report on improvements and gained efficiencies.
- Apply Lean Six Sigma methodologies to improve operational performance.
- Collaborate with stakeholders to identify improvement opportunities and implement structured solutions.
- Ensure compliance with RFQ requirements and deliver measurable value to customers.
- Support integration of user-centered/human-centered design principles into improvement initiatives.
- Develop metrics and dashboards to quantify service performance improvements.
- Lean Six Sigma Green Belt Certification
- Experience driving process improvements, baselining, and tracking service improvements, including reporting efficiencies
- ITIL Certification
- Lean Six Sigma Black Belt or Master Black Belt.
- Experience managing established service levels and developing new service levels on a contract with a large Government agency.
Top Skills
Itil
Lean Six Sigma
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The Company
What We Do
Incorporated in 2006, Navitas Business Consulting Inc, is a Woman-Owned, Small Business (WOSB) with areas of expertise in Cloud Migration, Data & Insights, Artificial Intelligence, Threat Intelligence, Cybersecurity, Agile PMO & Advisory and Healthcare. Specializing in Federal, Commercial, and State & Local customers. We are proud to be recognized as the “Top Places to Work” by Washington Post from 2018-2022, and 2024!
