25-2159: Tier 2 Network Engineer - Albany, NY

Tier 2 Network Engineer

Job ID#: 25-2159
Location: Albany, NY
Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You’ll Do:

The Tier 2 Network Support Analyst is responsible for providing advanced troubleshooting and support for network systems. This role requires extensive knowledge of network transmission principles, customer applications, and solid troubleshooting techniques. The analyst will work closely with the IT Service Center to resolve issues and ensure customer satisfaction.

Responsibilities will include but are not limited to:

• Customer Knowledge:
  • Gather and maintain detailed knowledge of the customer’s organization and operations to accurately determine data communication needs.
• Network Monitoring:
  • Utilize existing and new monitoring systems (e.g., Paessler PRTG, Cisco Prime) to monitor various network environments effectively.
  • Troubleshooting:
  • Diagnose and resolve complex network issues using tools such as Wireshark and tcpdump, ensuring minimal disruption to services.
• Documentation:
  • Keep detailed records of work activities, including troubleshooting steps, resolutions, and customer interactions.
  • Interpret and analyze network practices, diagrams, specifications, drawings, and service orders.
• Emergency Response:
  • Be on-call for emergencies and assist in disaster recovery efforts for network components as needed.
• Customer Satisfaction:
  • Ensure timely resolution of trouble and request tickets received from the IT Service Center, maintaining high levels of customer satisfaction.
• Collaboration:
  • Work with other IT staff to provide support for various network-related projects and initiatives.

What You’ll Need:

• Bachelor’s Degree (BS/BA) in a related technical or business field, or equivalent professional experience.
• Minimum of 3 years of experience in the following areas:
  • Designing, implementing, and supporting Cisco network devices.
  • Supporting dedicated WAN networks using MPLS/VPLS/VPN connections
  • Managing and troubleshooting Palo Alto firewalls.
  • General network troubleshooting and assisting end users with network-related requests.
• Technical Skills:
  • Strong knowledge of network protocols, including TCP/IP, SNMP, OSPF, BGP, VPLS, and VRF.
  • Experience with network monitoring tools (e.g., PRTG, Cacti) and performance analysis tools (e.g., Splunk).
• Communication Skills:
  • Excellent oral and written communication skills for effective interaction with customers and team members.
• Transportation:
  • Must possess reliable transportation for travel within New York State, including evenings and weekends as required. Location Requirement
  • Candidates must be local to Albany, NY and able to travel within the state on short notice.