Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data-centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public-sector organisations
Must hold a full UK driving licence and be located close to Bristol or surrounding area due to onsite requirements.
Ability to achieve Security Clearance. (Won't be immediate request but within the next 12 months).
Role Summary:
We are looking for various 24x7 NOC Engineers to join our Operations Centre. You’ll be the first point of technical response for infrastructure alerts, incidents, and service requests, helping to keep customer-facing services stable and well-supported.
You will monitor infrastructure alerts, respond within SLA, perform initial troubleshooting and incident triage, own tickets through to resolution, and escalate clearly to engineering, field operations, Smart Hands providers or vendors when required.
This role is suited to someone with experience in a NOC, data-centre operations, infrastructure support, managed services, field engineering or technical operations environment who is comfortable working independently on a 24x7 shift pattern.
Key Responsibilities:
- 24x7 support of Era4's GPU infrastructure.
- Monitor network, power, environmental, server, GPU and alarms; respond within SLA.
- Perform initial troubleshooting and incident triage; escalate to engineering, field ops, or vendors as needed.
- Create, own, and progress tickets through resolution with accurate documentation.
- Coordinate site access, dispatch requests, and maintenance windows with Smart Hands/field engineering providers.
- Manage shift handovers, monitor shared inboxes/comms channels, and keep knowledge articles current.
- Support outage management and root cause analysis; feed into continuous improvement.
- Escalate customer-facing incidents in line with SLA schedules and criticality matrix.
- Maintain physical security and safety procedures during any hands-on/rack-level tasks.
Essential Experience
- Comfortable working in a 24x7 shift-based operations environment.
- Previous experience in a NOC, infrastructure support, managed services, or technical support environment.
- Exposure to datacentre infrastructure support (Network, Compute, Storage, GPU, Software)
- Experience using an ITSM/ticketing tool such as HaloITSM, ServiceNow, Jira Service Management, FreshService or similar.
- Familiarity with data centre hardware troubleshooting (racking, cabling, power/cooling basics).
- Linux systems administration knowledge.
One or more desirable:
- Experience / Interest in AI infrastructure, data centres, HPC or GPU environments.
- Exposure to Grafana, Prometheus, SolarWinds, Zabbix, Datadog, CloudWatch or similar.
- Basic Bash or Python scripting.
- ITIL awareness a plus, given the wider service delivery framework
- Experience in cloud, hosting, data centre, MSP, or infrastructure operations.
Why Join Era4:
You’ll be joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation company operates at scale.
Diversity & Inclusion:
Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Previous experience in Service Desk, NOC, infrastructure support, managed services, or technical support environment
- Comfortable working in a 24/7 shift-based operations environment
- Experience using an ITSM/ticketing tool (HaloITSM, ServiceNow, Jira Service Management, FreshService or similar)
- Good troubleshooting mindset and ability to follow structured runbooks
- Basic Linux command-line confidence
- Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing/switching basics
- Experience reading monitoring dashboards or alerts
- Strong written and verbal communication, especially during incidents
- Good judgement on when to resolve, when to escalate and what information to capture
- Experience or interest in AI infrastructure, data centres, HPC or GPU environments
- Exposure to Grafana, Prometheus, SolarWinds, Zabbix, Datadog, CloudWatch or similar monitoring tools
- Basic Bash or Python scripting
- ITIL Foundation, CompTIA Network+, Linux+ or similar certifications
- Experience in cloud, hosting, data centre, MSP, or infrastructure operations
What We Do
Carbon3.ai is building the UK’s sovereign AI platform – secure, sustainable, and designed for real-world impact. AI growth demands are creating new challenges and compute power requirements are outpacing supply. At Carbon3.ai, we’re not just providing infrastructure, we’re building the foundations to overcome these challenges. We are an energy business transforming into the UK’s sovereign choice for AI. Vertically integrated from soil to software transforming legacy industrial sites into renewable powered AI data hubs. Designed, owned, and operated by Carbon3.ai, all infrastructure and data processing are located within the UK and fully subject to UK jurisdiction and regulatory oversight. We generate our own off-grid renewable power, providing low-cost, sustainable energy comparable to Nordic levels, making AI workloads both affordable and sustainable. We own 50+ sites across the UK and are rapidly scaling them into AI data centres, enabling high-density, low-latency, sovereign AI deployment at national scale. Whether you're training models, deploying intelligent agents, or building industry-specific solutions, Carbon3.ai accelerates your journey from concept to production. Backed by strategic partnerships with leading brands and robust investment, we’re building the infrastructure to power the UK’s most ambitious AI innovation – ensuring British enterprises can access world-class AI capabilities securely and sustainably.
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