Position: Senior UX Researcher – Employee Experience & AI Integration
Location: Remote
Contract Type: Full-time vendor (Direct contract with Inallmedia.com)
Time Zone Alignment: Eastern Time (ET) ±2 hours
🧭 About Inallmedia.com Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.
🚀 Project Overview You will join a forward-thinking research team supporting the internal IT & Operations Employee Experience (EX) portfolio for a major enterprise client. As a Senior UX Researcher, your primary focus will be uncovering core user tasks using Jobs-to-Be-Done (JTBD) frameworks and evaluating AI-enabled solutions, self-service tools, and digital workplace systems. You will translate complex user behaviors into decision-ready insights that boost workforce productivity, establish user trust in AI, and reduce operational friction before solutions scale across the organization.
🔍 Key Responsibilities
- End-to-End Research Execution: Independently scope, plan, and conduct mixed-method (qualitative and quantitative) research studies, navigating ambiguous questions to deliver actionable, decision-ready recommendations.
- AI & Self-Service Evaluation: Plan and moderate user studies evaluating AI assistants, automated workflows, and self-service experiences to identify adoption barriers, trust issues, and validation needs prior to full rollout.
- JTBD Framework Maintenance: Maintain, extend, and apply Jobs-to-Be-Done (JTBD) frameworks across internal product initiatives, updating research artifacts to align new tool evaluations with the enterprise suite.
- Material & Pipeline Management: Develop end-to-end research assets, including recruitment screeners, test plans, participant criteria, and protocol materials for high-priority projects.
- Insight Synthesis & Storytelling: Synthesize complex findings into clear, executive-ready presentations, research artifacts, and actionable stakeholder readouts.
- Cross-Functional Alignment: Partner closely with Product, Design, Engineering, Operations, and Service Management teams to validate tooling decisions and optimize workflows.
- Research Artifact Traceability: Document and maintain traceable research findings, decision logs, and insights within shared collaboration systems and research repositories.
💡 Must-Have Skills
- Senior Experience: 5+ years of hands-on UX Research experience at a senior Individual Contributor (IC) level, with proven autonomy in scoping, executing, and synthesizing studies.
- Methodological Depth: Advanced skills in selecting, executing, and analyzing both qualitative and quantitative research methodologies.
- Domain Focus: Direct experience researching enterprise internal tools, employee experience (EX), or complex cross-functional operational workflows.
- Strategic Frameworks (JTBD): Demonstrated experience developing and applying Jobs-to-Be-Done (JTBD) or comparable strategic frameworks to drive product and operational decisions.
- Platform & Repository Proficiency: Hands-on experience with modern research platforms for participant recruitment, moderated/unmoderated testing, surveys, and insight synthesis/repository tools.
- Cross-Functional Collaboration: Strong stakeholder management skills across Product, Design, Engineering, and Operations teams.
- Executive Communication: Exceptional written and verbal communication skills, including concise readouts and executive-ready storytelling.
- AI & Emerging Tech Research: Experience researching AI-enabled products, virtual assistants, or automation, specifically focusing on user trust, validation behaviors, reliance, and rollout readiness.
- Digital Workplace & ITSM: Experience with employee experience platforms, IT Service Management (ITSM), self-service support, or enterprise collaboration platforms.
- Framework Evolution: Proven track record of scaling or evolving a JTBD framework across diverse product and service areas.
- End-to-End Product Impact: History of shipping impactful research that directly influenced enterprise tooling, AI adoption, or self-service efficiency.
- Post-Launch Measurement: Experience partnering with product teams through launch, measurement, and post-implementation phases to track long-term impact.
🌐 Time Zone & Collaboration The role requires collaboration with teams aligned to Eastern Time (ET). Flexibility to overlap with North America business hours is expected.
💬 Language All interviews, documentation, and daily communication will be in English.
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Skills Required
- 5+ years of hands-on UX Research experience at a senior individual contributor level
- Advanced qualitative and quantitative research methodology skills
- Direct experience researching enterprise internal tools, employee experience, or complex operational workflows
- Experience developing and applying Jobs-to-Be-Done or comparable strategic frameworks
- Experience with research platforms for participant recruitment, moderated or unmoderated testing, surveys, and insight repositories
- Strong cross-functional stakeholder management across Product, Design, Engineering, and Operations
- Exceptional written and verbal communication, including executive-ready storytelling
- Experience researching AI-enabled products, virtual assistants, or automation, including user trust and validation behaviors
- Experience with employee experience platforms, IT Service Management, self-service support, or enterprise collaboration platforms
- Proven ability to scale or evolve a Jobs-to-Be-Done framework across product and service areas
- Track record of research influencing enterprise tooling, AI adoption, or self-service efficiency
- Experience partnering through product launch, measurement, and post-implementation phases
- English proficiency for interviews, documentation, and daily communication
- Ability to work with Eastern Time teams, overlapping North American business hours
What We Do
In All Media is a cutting-edge technology and innovation consulting organization, facilitating digital transformation in multiple industries. We have partnered with top-tier organizations such as NBCUniversal, Sony DADC, Aclara Technologies, and Dun & Bradstreet, among other leading companies worldwide. In All Media harnesses the collaborative synergy of all our international talent pool using Agile methodologies, to deliver excellence efficiently and with the utmost quality. At In All Media, we believe in diversity and autonomy. Our new model brings together a global managed community, with experts guiding and managing talented engineers; working to bring together the best talent in the world, regardless of where they are. We are not only evolving in terms of technology, but also in terms of In All Media as a re-imagined technology consultancy in step with the Fourth Industrial Revolution. Our community of 200+ experts and engineers are very motivated by different challenges in their field, and apply continuous learning to stay ahead of the curve in their expertise on new developments and innovative technologies. Our delivery model is based on Agile, On-site, and Near Shore capabilities to maximize team integration and provide the best value to our clients. We partner holistically with our clients in the co-creation of services and products, and follow streamlined Agile processes throughout. This makes In All Media a truly global company driven by a community of dedicated, talented individuals self-organizing into multi-disciplinary teams, producing the best possible output for our world-class clients. We're hiring! Email us your CV: [email protected] Contact Us: [email protected]
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