The Short-Term Ticket Operations and Accreditation Intern assists with all aspects of the ticket, credential and overall admission operation for various USGA Championships. The duties of this role include leading customer service efforts, production of credentials, group ticket sales and reporting. Interns assist with all ticket administration duties, learn ticket strategies, and focus on providing extraordinary service to enhance the guest experience. This internship requires traveling to various USGA Championships for extended periods of time, including but not limited to the U.S. Open and U.S. Women’s Open. When on-site, this role requires managing admissions gates and hospitality venues for extended periods of time to enforce admissions policies and assist with entry procedures. You will also assist in box office operations including selling tickets, resolution, access control and will-call.
This is a paid internship working 5 days a week, from 9am – 4pm beginning in late March 2027 through mid July 2027. This position is conducted in a hybrid workspace in Liberty Corner, NJ with travel required on-site for multiple 2027 USGA Championships. Interns are required to be in the office at least 3 days per week. For this role, candidates who are actively enrolled in college may begin the position remotely until the semester concludes. While working remotely, interns must consistently work a minimum of 10 hours each week. Interns are required to join the team in the New Jersey office on a hybrid schedule immediately upon completion of the college semester. Anticipated travel is approximately 35 days between May and June. Hours and days will increase while on-site at USGA Championships, including evening and weekends.
What you'll do:
- Serve as the point of contact for mobile ticket resolution for various groups including general fans, USGA staff, hospitality clients, players, volunteers and vendors
- Learn the SeatGeek ticketing platform. Duties will include investigating purchases and assisting with account questions by mastering the Unify platform. You may also assist with the creation of ticket offers within the platform.
- Learn Freshworks, our customer service platform. Duties will include updating chatbot information, answering mobile ticket questions including but not limited to transferring, upgrading, and resale assistance. You must be comfortable responding to inquiries via email, phone and chat in a timely manner
- Create public resources including tutorials and guides, knowledgebase articles, and FAQs
- Produce and maintain accurate records, lists and reports surrounding various topics such as ticket utilization, scanning data, and customer service volume
- Participate in group sales efforts, working directly with bulk ticket buyers.
- Learn the credential platform, Accredit Solutions, to assign access codes, approve headshot photos, and produce credentials
- While on-site, sell tickets at box offices and distribute credentials at will-call with a strong focus in customer interaction, ticket resolution and access control
- Work closely with other departments including marketing, championship administration and operations, and hospitality to provide fan feedback and drive guest experience
- Manage gate operations while on-site, upholding USGA policies and working in tandem with security, volunteers and vendors
- Able to work long hours, nights and/or weekends as necessary for weeks at a time
- Travel will primarily be during the months of May and June
Where you'll be:
- This role will be based at our Liberty Corner, NJ campus on a hybrid schedule. Employees are expected to spend 3 days per week working in the office, between Monday - Thursday. Please note that housing is not provided for interns in the NJ office.
- When traveling for USGA business, all housing, meals, and transportation will be provided and/or reimbursed by the USGA.
- Extensive travel is required during Championship weeks in May and June. When traveling on-site, team members will surpass 70+ hours per Championship week. Travel may be continuous for multiple weeks, including weekends and holidays.
Pay: $18.00/hr., subject to applicable overtime laws.
Internship Dates: March 29, 2027, through July 15, 2027
What you bring:
- Familiarity with live events, ticketing, customer service and/or operations
- Enthusiast about bringing new ideas to the team
- Proficiency in Microsoft Office. Expertise in Excel and reporting is a plus
- Strong customer service skills in addition to being a vocal communicator with clear and professional phone manners
- Evidence of written communication skills, with ability to collect, analyze and relay information in a detailed manner
- Ability to work independently and in a close team setting for a long period of time
- Organized and detail oriented
- Ability to multitask and work in a fast-paced environment at a consistent, efficient pace
- Shows situational management and can assist with guests while under pressure and maintaining a calm demeanor
- Golf knowledge a plus
Skills Required
- Familiarity with live events, ticketing, customer service, and/or operations
- Enthusiasm for bringing new ideas to the team
- Proficiency in Microsoft Office
- Excel and reporting expertise
- Strong customer service skills
- Clear and professional phone communication skills
- Written communication skills
- Ability to collect, analyze, and relay detailed information
- Ability to work independently and in a close team setting for extended periods
- Organized and detail-oriented
- Ability to multitask and work efficiently in a fast-paced environment
- Situational management skills and ability to remain calm under pressure
- Golf knowledge
- Ability to work long hours, nights, weekends, holidays, and extended championship weeks
- Ability to travel extensively for championship events
What We Do
The United States Golf Association (USGA) is a mission-based nonprofit that unifies the golf community through handicapping and grassroots programs, showcases elite talent through the U.S. Open, U.S. Women's Open and other national championships, governs playing and equipment rules with The R&A, and advances golf's future through sustainability, accessibility and inclusion. It also manages the U.S. National Development Program and World Golf Hall of Fame.
