UWM's 12-week internship program offers an immersive experience with around 200 interns, job shadowing, access to senior leaders, and extensive networking opportunities. Experience our one-of-a-kind workplace that thrives on collaboration, teamwork, and innovation. This internship is designed to give you a running start, not one that has you running errands.
Our Client Experience team is focused on fostering strong interactions between UWM team members and our clients. At UWM, we prioritize building relationships over transactions and are committed to delivering exceptional client experience in every interaction. The team is composed of several specialized divisions, including but not limited to Client Outreach, Speech Analytics, CX Analytics and Welcome Associates. As a Summer Team Member in CX, you will have the opportunity to make a meaningful impact on our teams and clients.
WHAT YOU WILL BE DOINGCLIENT EXPERIENCE
- Gain insights into each division within our CX Team.
- Develop expertise in UWM’s products, services and technologies for our clients.
- Programming speech analytics and build reporting for business lanes as it pertains to conversational analytics.
- Audit and analyze CX metrics across multiple business units and give feedback.
- Analyze Client Request reporting for business units.
- Build CX training material.
- Apply your skills to improve processes and enhance workflow.
- Share ideas, provide suggestions and drive impactful changes.
- Design and present business initiatives to leadership.
- Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status)
- Pursuing a degree in Hospitality, Communications, Human Resources, Psychology, or relevant degrees.
- The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from May 17th - August 6th
- An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry
- Ability to thrive in a team environment
- A strong work ethic
- A drive to succeed
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house urgent care, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
Skills Required
- Pursuing a bachelor's degree and graduating in 2027 or 2028
- Major or relevant degree in Hospitality, Communications, Human Resources, Psychology, or a related field
- Available to work Monday through Friday, 40 hours per week
- Available to work fully on-site in Pontiac, Michigan, from May 17 through August 6
- Openness to learning and willingness to be coached
- Ability to be flexible in a changing industry
- Ability to thrive in a team environment
- Strong work ethic
- Drive to succeed
What We Do
United Wholesale Mortgage (UWM) is a nationwide home mortgage lender headquartered in Pontiac, Michigan. It works exclusively through independent mortgage brokers, providing wholesale mortgage origination, proprietary technology, training, and client support. The company originates primarily conforming and government loans across all 50 states and the District of Columbia, aiming to make the mortgage process faster, easier, and more affordable for brokers and borrowers.
