eMed delivers a comprehensive, clinically supported GLP-1 weight management program that provides eligible employees access to medication alongside ongoing care and adherence support. This is not a one-time prescription. It is a structured population health solution designed for sustainable outcomes. Learn more at www.eMed.com.
Position OverviewThe Customer Experience & Digital Health Innovation Intern will work directly with CX leadership on strategic initiatives focused on emerging customer service technologies, AI, automation, and data-driven operational improvement.
This is not a traditional observational internship. The intern will research cutting-edge CX and healthcare technologies and develop actionable recommendations to help modernize and transform the department.
The program includes exposure to executive leadership, operational decision-making, and data analytics used to guide strategy.
What You Will DoResearch emerging customer experience, AI, and digital health technologies
Evaluate how technology can improve efficiency, quality, and patient outcomes
Observe CX operations from a leadership perspective (Customer Support, Proctoring, Quality, Training)
Participate in selected leadership and cross-functional meetings
Analyze operational dashboards and key performance indicators
Develop a strategic transformation presentation with recommendations for CX innovation
Present findings to department leadership at the conclusion of the internship
Strong research, analytical, and communication skills
Interest in healthcare innovation, AI, or digital transformation
Ability to work independently and synthesize complex information
Professional demeanor and curiosity about executive-level decision-making
Direct exposure to executive leadership
Real-world understanding of how telehealth organizations operate
Experience using data to drive decisions
A meaningful, portfolio-ready final project
Mentorship from senior leaders in digital healthcare
Currently enrolled in an accredited undergraduate or graduate degree program (AI, business or related field preferred)
U.S. Veterans are encouraged to apply
Strong research, writing, and organizational skills
Interest in healthcare, regulatory environments, or corporate governance
- Ability to handle confidential information with discretion
- Candidates must be willing to work onsite at our Miami, FL headquarters
Competitive hourly pay: $15.00/hour
Onsite catered breakfast, lunch, and snacks
Real-world experience in a rapidly scaling health-tech organization
Exposure to executive leadership and cross-functional teams
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What We Do
Our primary mission is to provide large employers, state/federal governments, unions, andpayers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
Why Work With Us
eMed is a collaborative, fast-paced, innovative, industry-shaping, start-up culture that ensures our world-class team members have the opportunity to work on meaningful projects, democratize and disrupt healthcare, and positively impact our millions of customers. As they do so, they have extensive learning, development, and growth opportunities.
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