Job Title: Call Centre Representative
Contract Period: Mid July - September 7th, 2026
Pay Rate: $17.60 / hr
ABOUT US
Looking for a summer job that’s fun, by the waterfront and gets you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!
The CNE, often affectionately referred to as The Ex, is Canada’s largest community event and one of the top ten agricultural fairs in North America, attracting approximately 1.6 million visitors annually over the course of its 18-day run. With something for everyone, the CNE offers a wide range of attractions and interactive entertainment experiences including: concerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food and wacky treats!
Join the team and be part of this summer tradition, helping us inspire Canadians and create memories!
Responsibilities
- Provide excellent customer service
- Respond to guest online ticketing inquiries via phone, email
- Troubleshoot and resolve guest online ticketing issues
- Update database and maintain paper records as appropriate
- Perform daily office administrative duties and other duties as required
Required Skills
- Must have the ability to work independently and in a team environment
- Attention to detail
- Ability to work under pressure
- Ability to communicate effectively in writing and orally
- Good organizational skills
- Excellent telephone manner
- Proven customer service, troubleshooting and conflict resolution skills
- Comfortable working with a variety of computer applications, including Microsoft Access, Excel, Outlook and Word
- Diplomacy and ability to represent the CNE to corporate clients, guests and partners
Required Qualifications
- Available to work the full 18 days of the fair (August 21 - Sept. 7, 2026)
- Available to work flexible hours, evenings and weekends, during the period leading up to the CNE
- Available to attend Mandatory Orientation Session and Job Specific Training
- You have a strong customer service background, the desire to help people, and possess excellent communication skills. You thrive under pressure and are not afraid to deal with conflict
- Previous call centre and ticketing experience with large-scale events preferred
Special Conditions
- Ability to remain seated or in a stationary position for extended periods of time
- May be required to dress in appropriate uniform
Learned & Developed Skills
- Customer Service Skills
- Problem Solving Skills
- Teamwork
- Self-motivation Skills
- Adaptability
- Communication Skills
INVITATION TO APPLY
Interested candidates should submit a resume and cover letter (optional) outlining related experience and qualifications to the attention of the CNE, Human Resources Department.
At the CNE we are committed to fostering a diverse, inclusive and accessible work environment where all employees feel valued, respected and supported. The CNE offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange an interview, please advise us if you require accommodation. Please note only candidates invited for an interview will be contacted.
Skills Required
- Ability to work independently and in a team environment
- Attention to detail
- Ability to work under pressure
- Ability to communicate effectively in writing and orally
- Good organizational skills
- Excellent telephone manner
- Proven customer service, troubleshooting and conflict resolution skills
- Comfortable working with computer applications including Microsoft Access, Excel, Outlook and Word
- Diplomacy and ability to represent the CNE to corporate clients, guests and partners
- Available to work the full 18 days of the fair (August 21 - Sept. 7, 2026)
- Available to work flexible hours, evenings and weekends during the lead-up to the CNE
- Available to attend Mandatory Orientation Session and Job Specific Training
- Strong customer service background and ability to handle conflict
- Previous call centre and ticketing experience with large-scale events
- Ability to remain seated or in a stationary position for extended periods of time
- May be required to dress in appropriate uniform
What We Do
The Canadian National Exhibition (CNE), also known as The Ex, is an annual fair held at Exhibition Place in Toronto, Ontario, Canada. As Canada's largest annual community event, it features a diverse range of attractions, including a carnival, live music, parades, an air show, sporting events, art displays, and a variety of specialty vendors and foods.
