We are seeking an experienced ServiceNow Administrator with 6+ years of overall IT experience and strong expertise in administering, configuring, and supporting the ServiceNow platform. The ideal candidate will maintain platform stability, drive enhancements, support integrations, manage CMDB and ITSM processes, and ensure adherence to ServiceNow best practices.
Key Responsibilities
• Administer, configure, and maintain the ServiceNow platform.
• Manage users, groups, roles, ACLs, and security controls.
• Perform platform upgrades, patching, and release management activities.
• Configure Business Rules, Client Scripts, UI Policies, Notifications, and Service Catalog items.
• Support Incident, Problem, Change, Request, Knowledge Management, and CMDB processes.
• Manage CMDB governance and data quality initiatives.
• Support Discovery, Service Mapping, and Asset Management activities.
• Configure and support integrations using REST/SOAP APIs and MID Servers.
• Develop dashboards, reports, and performance analytics.
• Provide L2/L3 support and mentor junior team members.
Required Qualifications
• Minimum 6+ years of overall IT experience.
• At least 3+ years of hands-on ServiceNow Administration experience.
• Strong understanding of ITIL processes and ITSM best practices.
• Experience with ITSM, CMDB, Service Catalog, Incident, Problem, and Change Management.
• Experience with Flow Designer and Integration Hub.
• Knowledge of JavaScript, REST APIs, and web technologies.
• Strong troubleshooting, communication, and stakeholder management skills.
Preferred Qualifications
• ServiceNow Certified System Administrator (CSA).
• ServiceNow CIS certifications.
• Experience with ITOM, Discovery, Service Mapping, or ITAM.
• Experience working in enterprise environments.
Mandatory Requirements
• Overall IT Experience: 6+ Years
• ServiceNow Administration Experience: 3+ Years
• Strong ITSM and CMDB Knowledge
• Experience with Flow Designer and Integrations
Skills Required
- Minimum 6+ years of overall IT experience.
- At least 3+ years of hands-on ServiceNow administration experience.
- Strong understanding of ITIL processes and ITSM best practices.
- Experience with ITSM, CMDB, Service Catalog, Incident, Problem, and Change Management.
- Experience with Flow Designer and Integration Hub.
- Knowledge of JavaScript, REST APIs, and web technologies.
- Strong troubleshooting, communication, and stakeholder management skills.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow CIS certifications.
- Experience with ITOM, Discovery, Service Mapping, or ITAM.
- Experience working in enterprise environments.
What We Do
Highstreet provides enterprise application, cloud enablement, and managed services – on premises, in the cloud or hybrid. At Highstreet, we know that you hire us to solve business problems. Our unmatched application expertise, technical know-how and results-driven approach have enabled more than 800 organizations to modernize their applications and infrastructure without disrupting their businesses. Take advantage of our unmatched application expertise and other resources to modernize your enterprise applications without disrupting your business. • Maximize the benefits of your enterprise applications • Optimize user competencies and skills • Ensure smooth transition to the cloud or new/upgraded applications Consulting Overview Highstreet, an Oracle Platinum Partner and Oracle Cloud Standard Partner, develops, integrates, and delivers comprehensive business and technology solutions for on-premise, cloud, and/or hybrid deployments. Highstreet’s experience spans over 20 years of hands-on planning, building, and managing PeopleSoft and Oracle EBS applications. From implementations and upgrades, cloud applications, hosting and managed services, to strategic roadmaps for your future state, our elite team of consultants supports you throughout the lifecycle of your applications. Managed Services Overview We offer a full range of managed services from hosting & infrastructure management to application operations and software support. Our service portfolio covers the entire IT operation stack and can help you manage the delivery of application services whether hosted at your facility, in our data centers, or on a public cloud. Our managed service offerings provide proactive control of your IT infrastructure and offload a significant burden of your day-to-day activities. We have more than two decades of demonstrated experience to help you maximize productivity, enhance efficiencies, and drive cost savings.
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