Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.
PAY RANGE
The Target Pay Range for this position is $18 - $25/hr hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
BENEFITS
Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.
To join our dynamic team, we require candidates to be residents of WA. If you’re located within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.
THE BECU INTERSHIP ADVANTAGE
Our 12-week internship program offers an immersive, hands-on learning experience designed to equip students with valuable skills, real-world projects, and opportunities to grow personally and professionally. As a BECU intern, you'll collaborate with industry experts on impactful initiatives, gain exposure to key areas of our business, and develop a deep understanding of how a credit union drives financial well-being in its community. Along the way, you'll build lasting relationships, receive mentorship, and participate in professional development workshops designed to prepare you for future success. Join us to kick-start your career in a dynamic, mission-driven environment!
IMPACT YOU’LL MAKE
As an Experience Program Intern at BECU, you’ll be a key contributor to enhancing employee performance and member experiences. Under the guidance of experienced professionals, you’ll support process refinement, training improvements, and compliance initiatives. Through analyzing interactions, identifying performance trends, and recommending impactful solutions, you’ll gain valuable hands-on experience while driving continuous improvement in employee development and member satisfaction.
WHAT YOU’LL DO
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Evaluate Member Interactions: Utilize analytics tools, survey feedback, and monitoring systems to assess employee performance and provide structured feedback.
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Drive Process Improvements: Identify gaps, recommend solutions, and implement enhancements to increase efficiency, reduce risks, and elevate the overall experience.
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Analyze Performance Trends: Identify skill gaps, recommend training opportunities, and provide coaching strategies to strengthen employee performance.
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Collaborate on Training Initiatives: Serve as a subject matter expert to assist in the development and delivery of training and performance solutions.
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Ensure Compliance Awareness: Maintain open communication with teams to reinforce regulatory requirements and best practices.
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Maintain Quality Assurance Standards: Design and execute QA checks to uphold accuracy, policy adherence, and process effectiveness.
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Enhance Knowledge Management: Develop and maintain resources that streamline workflows and improve employee access to essential information.
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Monitor & Report Key Metrics: Compile data, track performance trends, and create reports that highlight strengths, areas for improvement, and benchmarking insights.
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Facilitate Calibration Discussions: Lead discussions across teams to align expectations and ensure consistency in assessing member interactions.
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Adapt & Contribute: Take on additional responsibilities as needed to support BECU’s evolving needs and continuous improvement initiatives.
WHAT YOU’LL GAIN
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Impact & Influence: Your insights will directly shape employee performance, process improvements, and member satisfaction.
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Growth & Development: Gain hands-on experience in training, compliance, and performance analysis within a collaborative environment.
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Collaboration & Leadership: Work cross-functionally with teams to drive meaningful change and align strategies.
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Continuous Learning: Stay ahead of industry best practices, analytics tools, and performance trends.
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Recognition & Value: Be part of a team where your expertise and recommendations are genuinely appreciated and implemented.
QUALIFICATIONS
Minimum Qualifications
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Currently enrolled full-time in a Bachelor’s degree program in Business or equivalent degree program.
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Knowledge of analytics and monitoring tools.
JOIN THE JOURNEY
At BECU, your journey as an Experience Program Intern will be a foundation for building your career in performance analysis, training, and process improvement. You’ll work alongside experienced professionals to evaluate employee performance, enhance member experiences, and drive impactful solutions that support continuous improvement. #BECU #YourGrowth #BECUJourney
EEO Statement:
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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What We Do
As a member-owned, not-for-profit financial cooperative, we are guided by the credit union philosophy of “people helping people.” Putting people over profit guides our everyday business decisions. Unlike many financial institutions, we aren’t privately owned. As a cooperative, we are owned by our members. This drives us to do right by the member, and right by each other as coworkers. We display this in our working culture, in our day-to-day choices to ensure both members’ and employees’ needs are met. Imagine what this type of commitment could do for your work satisfaction.
Why Work With Us
We are a team-first culture that ensures every employee has the opportunity to learn and grow. We are diving headfirst into a technology transformation.
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