2025 Campus Account Services Management Analyst
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
Join us to do the best work of your career and make a profound social impact as a [Account Services Management Analyst] on our Account Services Management Team in [Hong Kong].
What you'll achieve
As Account Services Management Analyst, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to your customers' needs while driving continuous improvement and developing monthly business reviews.
You will:
- Educate your customers on and enable the adoption of all Dell Technologies Services portfolio offerings and tools and communicate relevant service updates and recommendations to ensure a level of compliance and performance.
- Work with your customers to proactively identify and resolve potential issues to achieve high system availability in the customer's environment and use data to build a compelling account plan and strategy.
- Provide reports to proactively inform your customers and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.
- Lead meetings with an executive level audience and articulate a forward-thinking account plan and Perform onsite customer visits as necessary.
- Leverage our AIoPs technology to improve customer operations
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
- Excellent communications skills
- Ability to prioritize and maintain organization in day to day activities
- Ability to follow process, policies and practices to achieve consistency and compliance
- Critical thinking and problem-solving skills
Desirable Requirements
- Collaboration skills
- Data Analysis Skill
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 30/06/2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
What We Do
Technology drives human progress. This tenet is the core of our business and vision. Our customers and team members are integral to our continuing success as we provide the essential infrastructure for organizations to transform their digital futures.
