Hiring Manager - Liam Owers
The Opportunity
We are currently seeking an enthusiastic 1st Line Technical Support Analyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology.
Working within the Landmark Valuation Services (LVS) Service Desk team, the IT Support Analyst must ensure customer enquiries and incidents are resolved in a timely and professional manner, delivering a world class customer service experience. You will ensure the internal system is used to record and control all service desk contact, with the accurate prioritisation, investigation, and resolution of incidents. Additionally, you will be required to assist the 2nd Line, DevOps and Engineering teams with the investigation of customer-affecting bugs and issues. You will also be a key contributor to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at 1st Line.
About You
You’ll be stepping into an inspiring career with real opportunities for growth. We hire ambitious and passionate talent into our business and are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development.
Specific skills and technologies can be learned. Your adaptability, aptitude and chiefly attitude are the most important thing in helping us to set you on the path to success.
You will be a strong communicator with high attention to detail, ideally with previous experience in a technical service desk role. We are looking for somebody who has an interest in Application Support or Software Development career paths.
You will also have/be:
- Minimum A-level standard or equivalent.
- Highly analytical with excellent organisation and problem-solving skills.
- Willingness to take ownership of issues and manage progress until resolved.
- Ability to actively listen and understand user requirements and translate into technical solutions.
- Customer service experience
Desirable but not essential:
- CompTIA A+ or equivalent.
- ITIL v3/v4 Foundation or previous Service/Support Desk experience
- Basic Windows troubleshooting skills.
- Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc).
- Basic IT security knowledge (firewalls, anti-virus, etc).
- Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.
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What We Do
Landmark Information, part of the Daily Mail General Trust, is the UK’s leading provider of land and property search information, including digital mapping, environmental risk reports and sophisticated property management tools to all property professionals such as Architects, Surveyors, Lenders, Environmental Consultants and Estate Agents. Giving access to the largest repository of professional mapping and data in the UK – including, small and large scale digital mapping and data, GIS, historical maps, aerial photography and site intelligence reports, together with high-quality environmental risk and planning information. our focus on quality data enables us to provide unrivalled expertise and solutions that create peace of mind for our customers. We work closely with industry leaders including Ordnance Survey, the Environment Agency, the Coal Authority and the British Geological Survey which enables Landmark to offer the most accurate data and information which has established Landmark as one of the largest geographical information databases in Europe.
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