(19:00 a 02:00h) NOCTURNAL Monitoring Station Operator - Alarm Receiving Centre (English + Spanish required)
Do you have experience in customer service? Would you like to grow professionally in a Top Employer leading company in Europe? Then this offer is for you!
Securitas Direct is the European security market leader serving more than 4 million people. We foster a dynamic working environment, in an inclusive environment where we guarantee equal opportunities.
We are currently looking for customer service teleoperators with English to join our team for our Alarm Reception Centre in our offices in Cornellà de Llobregat (Barcelona).
Your duties:
Tend to alarm alerts from our English and Spanish-speaking customers and distinguish between a real emergency and a false alarm. This allows us to carry out the protocols and procedures established for their correct management while giving a satisfactory response in the most efficient way to our customers!
Are you interested? read on!
We offer:
-a stable position with an indefinite contract
-NOCTURNAL shift
-35hour week: 19:00 a 02:00h
-Competitive salary
-Incentives for reaching monthly objectives
-second language bonus and nocturnal shift bonus.
What are we looking for?
People with a native or advanced level of English + Spanish with experience of at least 6 months as a customer service, with extensive communication skills, , high problem-solving capacity, good stress management and clear customer orientation. Desire and motivation are essential!
Do you think this offer defines you? Do you want to be one of our great team? Sign up, we are waiting for you!
Verisure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verisure and has not been reviewed or approved by Verisure.
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Career-Linked Recognition & Rewards — Rewards are explicitly tied to performance with competitive bonuses and uncapped commissions in sales, and advancement is supported through structured training and internal mobility. This alignment can make total earnings and progression attractive for consistently high performers.
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Healthcare Strength — Benefits menus in several countries include private medical options, telemedicine for employees and families, and agreements for gym and dental care alongside wellness initiatives. Examples cited include Spain’s discounted private medical cover, wellness spaces, and product discounts.
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Leave & Time Off Breadth — Packages commonly feature generous holiday allowances and paid parental leave as core elements. Some locations also advertise extras such as birthday time off.
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What We Do
Verisure is the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. We deliver professionally-monitored security services to over 5.5 million customers in 17 countries across Europe and Latin America, with a team of more than 28,000 colleagues. Verisure’s brand family includes: Securitas Direct in Spain and Portugal (*), AlertAlarm, Dansikring Direct, Falck Alarms, Mediaveil, TeleAtlantic and NorAlarm to name a few! Our alarms are the most widely installed home security systems in Europe. A strong focus on quality and service means our customers are among the most satisfied in the industry! GROWTH Verisure enjoyed consistent growth over the past 35 years as a result of its highly entrepreneurial and innovative approach to business. We also continue to expand internationally. - Strong and visionary Management Team and a robust business plan for value creation. - We are a big company with a start-up mindset, fast, agile and lean, merit based, high-performance and value-driven INNOVATION - We continuously invest more in new innovation to provide effective, intelligent and reliable security solutions. - Offer a breakthrough product & service proposition: identify, research, develop, test & refine advanced security solutions. - Develop exclusive hardware and software features. - Research & Development centers in Madrid and Malmö. - +600 R&D and IT experts… and growing! PEOPLE Our successful growth is dependent on our talent pipeline. Our People are our business! We are: - Passionate in everything we do - Committed to making a difference - Always Innovating - Winning as a Team - With Trust & Responsibility
