The Role
Supports payroll and self-service software through system testing, configuration, troubleshooting, data mapping, validation, workflow development, integrations, and go-live support. Diagnoses issues, identifies root causes, documents processes, coordinates internal resources, provides status updates, and guides clients toward effective solutions. The role also delivers post-launch support, consultative services, and technical mentorship while managing deadlines and maintaining strong attention to detail.
Summary Generated by Built In
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer SolutionΓÇ¥ headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com
Position Summary
A System Expert is responsible for supporting system performance, enhancements, testing and troubleshooting for existing and new payroll systems & Self-Service software. The Expert will be responsible for coordinating additional internal resources, and complete validation as needed. Using knowledge of Vensure processes and procedures, the Expert will use their analytical skills to research and identify any issues with the system setup or the data translations, data mapping, helping to identify root cause of discrepancies and participate in problem solving. The Expert will assist departments for best system practice for process implementation. This position requires a detailed individual who is committed to providing the highest quality in system and software consolidation in the industry while meeting tight deadlines. You must have strong analytical skills and be very thorough and methodical.
Essential Duties and Responsibilities
• Testing system interfaces
• Diagnosing system problems
• Establishing workflows
• Ensuring accurate representation of expertise prior to distribution of technical solutions to end- users
• Documenting processes and disseminating information to all relevant stakeholders
• Provide varying levels of services through configuration, analysis, validation, data mapping, integration, move to production, go live support, transition, project planning, and professional consultative services to internal and external clients to ensure successful implementation
• Able to talk at a high level about the various components and the touchpoints between them.
• Provide post launch system support to external and internal clients
• Troubleshoot system issues as received in Jira ticketing and tracking system
• Understand project scope, timelines, and milestones
• Provide status reports and updates utilizing internal tools
• Guide and drive the internal and external client towards the best solution for business needs
• Find creative solutions to help clients with their long-term needs
Knowledge, Skills, and Abilities
• Above average organizational, analytical, time management, and problem-solving skills
• Able to quickly learn new software systems
• High attention to detail
• Able to maintain confidentiality
• Ability to listen, understand, read, and communicate effectively both in writing and verbally in a professional environment
• The flexibility and willingness to work in excess of standard hours when necessary
• Experience working with Jira or similar ticketing tracking systems
• Knowledge of systems and software engineering to optimally integrate subject expertise
• Exceptional leadership and mentorship abilities to introduce and implement technical solutions
Education & Experience
• Bachelor's degree preferred
• 3+ years' experience in the Payroll Service industry preferred
• Demonstrable credentials as a leading Subject Matter Expert
• 2-5 years of experience working in the relevant area of expertise
• Experience in systems administration preferred
• Prior payroll software experience preferred
• Prior HR, benefit administration, tax and accounting knowledge preferred
Physical, Mental, & Communication Demands Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Frequently required to sit; occasionally required to stand and walk.
• May be required to occasionally lift and transfer items that are under 50 lbs. in weight.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• Required to supervise and manage direct reports and administrative office locations.
• Concentration/intensity, which includes prolonged mental effort.
• Noise level in the work environment is usually moderate.
Environmental Conditions Indoor, office environment. May occasionally have moderate noise level from copiers, or check printers, or co-workers.
Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.
This document does not create an employment contract, implied or otherwise, other than an "at will” employment relationship.
This position is eligible for the following benefits: Health Insurance: Medical, dental, and vision coverage Retirement Plan: Group RRSP with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable provincial statutes.
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Skills Required
- 2-5 years of experience working in the relevant area of expertise
- Strong analytical, organizational, time management, and problem-solving skills
- High attention to detail and thorough, methodical work style
- Ability to communicate effectively in writing and verbally
- Experience working with Jira or similar ticketing tracking systems
- Ability to learn new software systems quickly
- Ability to maintain confidentiality
- Flexibility to work beyond standard hours when necessary
- Knowledge of systems and software engineering for system integration
- Leadership and mentorship abilities for implementing technical solutions
- Bachelor's degree
- 3+ years of experience in the payroll service industry
- Credentials as a leading subject matter expert
- Experience in systems administration
- Prior payroll software experience
- Prior HR, benefits administration, tax, and accounting knowledge
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The Company
What We Do
Distro is an AI-powered platform designed to enhance the efficiency and productivity of distributor sales teams. By automating manual recruiting and sales tasks, the company helps teams move faster, reduce costs, and improve hiring outcomes. Their technology focuses on optimizing counter and inside sales operations, providing tools that assist recruitment and sales processes while maintaining human oversight in final decision-making.
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