We are seeking a Mid-Level QC Manual Engineer to support a live production hiring-event platform used by customers. This role focuses on manual QA, end-to-end workflow validation, regression testing, API validation, backend data verification, production issue troubleshooting, defect documentation, and release validation.
Enterprise experience strongly preferred.
Key Responsibilities
- Analyze and troubleshoot production issues impacting live customer workflows.
- Perform functional, regression, and end-to-end testing across hiring-event workflows.
- Validate APIs and backend integrations using Postman.
- Test REST APIs and verify response behavior, backend integrations, and service interactions.
- Use SQL to validate backend data, troubleshoot inconsistencies, and verify test outcomes.
- Reproduce, document, and track defects, test results, and workflow issues in Jira.
- Support testing of architecture changes, integrations, enhancements, and platform releases.
- Investigate frontend and network issues using browser developer tools.
- Collaborate with Product, Engineering, Support, and business-facing teams to resolve customer issues.
- Monitor production behavior and support incident triage and validation.
- Help ensure timely issue resolution while supporting SLA expectations.
Qualifications
Must-Have Skills
- 3-5 years of strong manual testing experience.
- Experience validating end-to-end workflows and user functionality.
- Experience with regression testing to ensure platform stability after releases and enhancements.
- Hands-on experience using Postman for API testing and response validation.
- Experience testing REST APIs and validating backend integrations or services.
- Strong SQL skills for backend data validation, troubleshooting, and test verification.
- Experience documenting defects, test results, and workflow issues in Jira.
- Ability to collaborate effectively with cross-functional teams including Product, Engineering, and Support.
- Experience working within Agile/Scrum environments, including sprint cycles, testing ceremonies, and release validation.
- Strong understanding of product functionality, user workflows, and business requirements.
- Ability to identify, design, and execute relevant test cases based on product requirements and business problems.
- Ability to interpret product needs and translate them into effective testing scenarios and validation plans.
- Experience with WCAG standards and accessibility tooling.
- Experience investigating frontend and network issues using browser developer tools.
- Ability to support production issue troubleshooting and incident validation for customer-facing workflows.
Nice-to-Have Skills
- Experience using Datadog for log review, monitoring, and troubleshooting.
- Familiarity with Kafka and asynchronous workflow validation.
- Exposure to MongoDB or other NoSQL databases for backend data validation.
- General understanding of CI/CD pipelines, deployment processes, and release validation activities.
- Experience working with SaaS platforms or customer-facing or employer-facing applications.
Additional InformationRequired Tools & Platforms
- Postman
- REST APIs
- SQL
- Jira
- WCAG standards and accessibility tooling
- Browser developer tools
- Agile/Scrum workflows
Location, Time & Engagement
- Remote role for candidates located in LATAM.
- Must be able to support U.S. timezone coverage across PST, MST, CST, or EST.
- Full-time contract engagement at 40 hours per week.
- 100% allocation expected.
- Engagement currently runs through March 31, 2027.
Skills Required
- 3-5 years of strong manual testing experience
- Experience validating end-to-end workflows and user functionality
- Experience with regression testing to ensure platform stability
- Hands-on experience using Postman for API testing and response validation
- Experience testing REST APIs and validating backend integrations or services
- Strong SQL skills for backend data validation, troubleshooting, and test verification
- Experience documenting defects, test results, and workflow issues in Jira
- Ability to collaborate effectively with cross-functional teams including Product, Engineering, and Support
- Experience working within Agile/Scrum environments, including sprint cycles and release validation
- Strong understanding of product functionality, user workflows, and business requirements
- Ability to identify, design, and execute relevant test cases based on product requirements
- Ability to interpret product needs and translate them into effective testing scenarios and validation plans
- Experience with WCAG standards and accessibility tooling
- Experience investigating frontend and network issues using browser developer tools
- Ability to support production issue troubleshooting and incident validation for customer-facing workflows
- Experience using Datadog for log review, monitoring, and troubleshooting
- Familiarity with Kafka and asynchronous workflow validation
- Exposure to MongoDB or other NoSQL databases for backend data validation
- General understanding of CI/CD pipelines, deployment processes, and release validation activities
- Experience working with SaaS platforms or customer-facing applications
What We Do
Lifted, an Upwork Company, is a B2B SaaS platform that helps enterprise organizations source, contract, manage, and pay contingent talent globally and compliantly. It supports multiple engagement models, including independent contractors, staff augmentation, and employer-of-record, while integrating with MSPs and VMSs to provide centralized visibility, spend control, and audit-ready compliance, delivering a white-labeled talent experience for hiring managers and contingent workforce programs.
