Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled and experienced Solution Engineer to join our dynamic team on a full-time basis.
You will serve as the technical bridge between the customers and the product. In this role, you'll be responsible for ensuring customer success through expert technical guidance, seamless onboarding, and ongoing support. You'll work closely with customers to understand their needs, configure solutions that meet their goals, and help them maximize value from the platform.
Requirements
- 3+ years of experience in a customer-facing technical role (Solutions Engineering, Technical Account Management, Implementation, or similar)
- Strong technical aptitude with ability to quickly learn new technologies and systems
- Excellent communication skills — able to explain complex technical concepts to both technical and non-technical audiences
- Experience with data integration, APIs, and database concepts
- Proven track record of managing multiple customer projects simultaneously
- Strong problem-solving skills and attention to detail
- Customer-first mindset with a passion for helping others succeed
Would be a plus:
- Experience with SQL and data analysis
- Familiarity with cloud platforms (AWS, Azure, GCP)
- Background in software development or engineering
- Experience in a SaaS or B2B technology company
- Understanding of enterprise software implementation methodologies
Responsibilities:
- Customer Communication
- Serve as a primary point of contact for customer questions — understanding what the customer actually needs and explaining the answer clearly
- Know when and how to escalate an issue, and keep the customer informed
- Translate customer-reported issues into clear, reproducible write-ups for software engineers to investigate and fix
- Build strong relationships with technical and business stakeholders at customer organizations
- Proactively identify opportunities to improve customer experience and product adoption
- Customer Setup & Expansion
- Help with new customer onboarding: Configure accounts, setup data, validate data connections, and confirm setup meets the customer's goals
- Expand and reconfigure existing customer setups as their needs grow — new data, new use cases, additional users, or additional capabilities
- Partner with Sales to translate customer requirements into technical configuration
- Conduct technical discovery sessions to understand customer workflows and requirements
- Create and maintain technical documentation for customer implementations
- Technical Expertise & Problem Solving
- Troubleshoot technical issues and work with engineering teams to resolve complex problems
- Stay current on product features, capabilities, and best practices
- Develop deep understanding of customer use cases and industry-specific requirements
- Contribute to internal knowledge base and customer-facing documentation
Skills Required
- 3+ years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, or Implementation
- Strong technical aptitude and ability to learn new technologies and systems
- Excellent communication skills with technical and non-technical audiences
- Experience with data integration, APIs, and database concepts
- Experience managing multiple customer projects simultaneously
- Strong problem-solving skills and attention to detail
- Customer-first mindset and passion for helping others succeed
- Experience with SQL and data analysis
- Familiarity with cloud platforms such as AWS, Azure, or GCP
- Background in software development or engineering
- Experience in a SaaS or B2B technology company
- Understanding of enterprise software implementation methodologies
What We Do
Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies. Based on proprietary pioneering business models of Offshore Dedicated Team® and Remote In-Sourcing®, an advanced Technical Debt Reduction Platform (TETRA™) and measurable SLAs for software engineering, Intetics helps innovative organizations capitalize on global talent with our in-depth engineering expertise based on our Predictive Software Engineering framework. Intetics core strength lays in design of software products in conditions of incomplete specifications. We have extensive industry expertise in Education, Healthcare, Logistics, Life Sciences, Finance, Insurance, Communications, and custom ERP, CRM, Intelligent Automation and Geospatial solutions. Our advanced software engineering background and outstanding quality management platform, along with an unparalleled methodology for talent acquisition, team building and talent retention, guarantee that our clients receive exceptional results for their projects. At Intetics, our outcomes do not just meet clients expectations, they have been exceeding them for a quarter of a century. Intetics operates from multiple offices in the USA, Europe and Latin America, hiring the best talent available worldwide. Intetics is ISO 9001 (quality) and ISO 27001 (security) certified and a Microsoft Gold, Amazon, and UiPath Silver partner. The company’s innovation and growth achievements are reflected in winning prestigious titles and awards, including Inc5000, Software 500, CRN 100, American Business, Deloitte Fast 50, European IT Excellence, Best European BPO, Stevie People’s Choice, Clutch and ACQ5 Awards, IAOP Global Outsourcing 100 and Fortune Innovative 300 lists.
