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Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a Senior Business Analyst – ServiceNow ITOM / ITAM to join our team.
Responsibilities:
- Analyze and document IT operations and asset management processes.
- Collaborate with infrastructure, operations, and asset management teams.
- Define requirements for CMDB, Discovery, Event Management, and asset lifecycle management.
- Convert business needs into scalable ServiceNow solutions.
- Support process optimization and digital transformation initiatives.
- Conduct gap analyses and process assessments.
Requirements:
- 5+ years of Business Analysis experience.
- Hands-on expertise with ServiceNow ITOM and/or ITAM modules.
- Strong understanding of CMDB and asset management processes.
- Experience working with enterprise IT operations environments.
- Fluent German (C1) and English.
- EU-based location.
Skills Required
- 5+ years of Business Analysis experience.
- Hands-on expertise with ServiceNow ITOM and/or ITAM modules.
- Strong understanding of CMDB and asset management processes.
- Experience working with enterprise IT operations environments.
- Fluent German (C1) and English.
- EU-based location.
What We Do
Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies. Based on proprietary pioneering business models of Offshore Dedicated Team® and Remote In-Sourcing®, an advanced Technical Debt Reduction Platform (TETRA™) and measurable SLAs for software engineering, Intetics helps innovative organizations capitalize on global talent with our in-depth engineering expertise based on our Predictive Software Engineering framework. Intetics core strength lays in design of software products in conditions of incomplete specifications. We have extensive industry expertise in Education, Healthcare, Logistics, Life Sciences, Finance, Insurance, Communications, and custom ERP, CRM, Intelligent Automation and Geospatial solutions. Our advanced software engineering background and outstanding quality management platform, along with an unparalleled methodology for talent acquisition, team building and talent retention, guarantee that our clients receive exceptional results for their projects. At Intetics, our outcomes do not just meet clients expectations, they have been exceeding them for a quarter of a century. Intetics operates from multiple offices in the USA, Europe and Latin America, hiring the best talent available worldwide. Intetics is ISO 9001 (quality) and ISO 27001 (security) certified and a Microsoft Gold, Amazon, and UiPath Silver partner. The company’s innovation and growth achievements are reflected in winning prestigious titles and awards, including Inc5000, Software 500, CRN 100, American Business, Deloitte Fast 50, European IT Excellence, Best European BPO, Stevie People’s Choice, Clutch and ACQ5 Awards, IAOP Global Outsourcing 100 and Fortune Innovative 300 lists.
