10744 – Sr. Desktop Support Specialist
Location: San Diego, CA 92108 (5 days on-site)
Company Overview:
Hyundai Autoever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.com
What you will be doing:This role provides the planning and delivery of customer support services, including installation, configuration, troubleshooting, and customer assistance for customer desktop computers, phones, laptops, email accounts, and video conferencing equipment.
- Provides technical support for business applications using IT tools such as remote desktop, configuring automated systems to deploy software updates/installations, troubleshoot application connectivity issues, create and maintain technical documentation of desktop management, and create an agency standard PC image.
- Provides technical advice and guidance relative to problems involving user interface, hardware and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying, diagnosing faults and symptoms.
- Coordinates efforts with other IT teams to ensure all helpdesk/service requests are effectively resolved.
- Responsible for the Administration of MS Azure for account management, licensing, authentication settings and MFA (Muti-Factor Authentication) settings.
- Execute procurement process and manage inventory of common user level software licenses & subscriptions, user/office IT equipment inventory, and associated IT supplies
- Bachelor's Degree with major in Computer Science or equivalent work experience
- 5+ years of experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end users, including installing and upgrading software, installing hardware installation, and desktop PC configuration
- 3+ years work experience with any security solutions
- Cloud based work environment experience required
- Experience with MS WSUS or SUS Patching required
- Use knowledge of IT principles in the application of methods and practices for planning, implementation, and coordination to troubleshoot problems to ensure a high level of service.
- Create standardize PC imaging for installation on computer workstations and be able to consult with vendors on troubleshooting issues.
- Must have excellent written & verbal communication and customer service skills including being able develop resource reference material for system users (user manuals, online help pages, tutorial videos and web page content)
- Microsoft and/or CompTIA Certifications highly preferred
Target Base Salary Range: $33-39/ hour as a non-exempt employee
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Skills Required
- Bachelor's Degree in Computer Science or equivalent experience
- 5+ years experience in Tier 2 or higher issue resolution
- 3+ years experience with security solutions
- Cloud based work environment experience
- Experience with MS WSUS or SUS Patching
- Excellent written & verbal communication and customer service skills
What We Do
Welcome to Hyundai AutoEver America (HAEA) - An automotive information technology organization, committed to providing world-class technology services to its clients throughout North America. In today’s fast-paced global business environment, information technology is a necessity to build a competitive advantage with operational efficiencies and increase market share. With that understanding, Hyundai Motor Group established us in March 2005. Based in Orange County, California, Hyundai AutoEver America (HAEA) is an established, growing company and an affiliate of Hyundai Motor Group, a Fortune Global 500 Company. Hyundai AutoEver worldwide has more than 4,000+ IT experts working in 23 subsidiaries, as well as in various locations across eight countries. We are looking for people to help us make history and envision a new future. By consolidating all IT-related resources into one company, HAEA will be able to provide top-quality IT services to its Hyundai Motor Group companies and act as the information bridge between Global Headquarters and North America.
