The Role
Manage IT projects from inception to delivery, ensuring effective resource allocation and compliance with company policies while leading project managers and teams.
Summary Generated by Built In
10684 – Manager, Client Services
Location: Irvine, CA 92614 (5 days on-site)
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.com
What you will be doing:
The selected Client Services Manager will be responsible for the strategic and operational leadership of a 24x7 Help Desk and Workspace Management team, delivering high-quality end-user support across client environments. This role oversees service delivery for Client Device Management, Workstation Engineering, Audio Visual (AV) Support, and Mobile Support, ensuring consistent, reliable, and customer-focused service aligned with contractual commitments and business outcomes.
The Client Services Manager serves as the primary point of accountability for service performance, operational stability, client satisfaction, and continuous improvement across all end-user and workspace services.
Additional Key Roles & responsibilities
Basic Qualifications:
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
Salary Range: $120,000 - $160,000
Location: Irvine, CA 92614 (5 days on-site)
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.com
What you will be doing:
The selected Client Services Manager will be responsible for the strategic and operational leadership of a 24x7 Help Desk and Workspace Management team, delivering high-quality end-user support across client environments. This role oversees service delivery for Client Device Management, Workstation Engineering, Audio Visual (AV) Support, and Mobile Support, ensuring consistent, reliable, and customer-focused service aligned with contractual commitments and business outcomes.
The Client Services Manager serves as the primary point of accountability for service performance, operational stability, client satisfaction, and continuous improvement across all end-user and workspace services.
Additional Key Roles & responsibilities
- Lead and manage a 24x7 Help Desk operation, ensuring adherence to SLAs, KPIs, and client contractual obligations and act as the primary operational interface for clients on end-user and workspace services
- Drive operational stability, root cause analysis, and problem management to reduce recurring issues to ensure consistent incident, request, and escalation management across all Workspace Management services, including:
- Client Device Management (laptops, desktops, peripherals)
- Workstation Engineering and standard image lifecycle
- Audio Visual and collaboration technology support
- Mobile device support and lifecycle management
- Establish staffing models that support 24x7 coverage and demand variability to ensure ITIL-aligned processes for Incident, Request, Problem, and Change Management in order to optimize service/help desk tooling, automation, self-service, and knowledge management
- Manage operational budgets, staffing costs, and service efficiency targets as well as oversee third-party vendors and suppliers supporting workspace and end-user services
Basic Qualifications:
- Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience)
- 8+ years of experience in IT service delivery, with at least 3 years in a management role
- Proven experience managing 24x7 Service Desk or End User Computing environments with a strong understanding of:
- ITIL service management practices
- End-user device lifecycle management
- Workspace and collaboration technologies
- Demonstrated client-facing experience with executive-level stakeholders
- ITIL certification (Foundation or higher)
- Experience supporting enterprise or regulated environments
- Familiarity with modern endpoint management platforms (e.g., Intune, SCCM, JAMF)
- Experience with AV technologies and collaboration platforms (Teams, Zoom, conference room systems)
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
- Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
- Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
- Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
- Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
- Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.
Salary Range: $120,000 - $160,000
Top Skills
Change Management
It Management
Project Management
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The Company
What We Do
Welcome to Hyundai AutoEver America (HAEA) - An automotive information technology organization, committed to providing world-class technology services to its clients throughout North America.
In today’s fast-paced global business environment, information technology is a necessity to build a competitive advantage with operational efficiencies and increase market share. With that understanding, Hyundai Motor Group established us in March 2005.
Based in Orange County, California, Hyundai AutoEver America (HAEA) is an established, growing company and an affiliate of Hyundai Motor Group, a Fortune Global 500 Company. Hyundai AutoEver worldwide has more than 4,000+ IT experts working in 23 subsidiaries, as well as in various locations across eight countries. We are looking for people to help us make history and envision a new future.
By consolidating all IT-related resources into one company, HAEA will be able to provide top-quality IT services to its Hyundai Motor Group companies and act as the information bridge between Global Headquarters and North America.
