ROLE DESCRIPTION
Position: Houseperson/Runner
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Executive Housekeeper
JOB SUMMARY
Ensure team members have the supplies, linens, and equipment needed to maintain guest rooms and public areas to hotel standards. Assist with the delivery of linens and amenities, respond to housekeeping requests, maintain storage areas, and help ensure the cleanliness and organization of back-of-house and public spaces.
ESSENTIAL DUTIES & FUNCTIONS
- Deliver clean linens, towels, amenities, and supplies to housekeeping closets and work areas throughout the hotel.
- Respond promptly to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.
- Collect and transport soiled linens, trash, and recycling from guest floors to designated areas.
- Maintain cleanliness, organization, and proper stock levels in housekeeping closets, storage rooms, and linen areas.
- Assist with the setup and breakdown of rollaway beds, cribs, and other guest-requested items.
- Deliver guest amenities and fulfill special guest requests in a timely and courteous manner.
- Respond promptly to guest requests and assist with special cleaning needs as assigned
- Operate cleaning equipment safely and efficiently, ensuring all equipment is maintained in proper working condition
- Keep storage closets, housekeeping carts, and work areas clean, organized and properly stocked
Physical Requirements
The physical requirements may include but not be limited to:
- Standing/Walking: Frequently. Standing/Walking up to 8 hours a day
- Crouching (Bend at knees): Frequently. While cleaning public areas.
- Stooping (Bend at waist): Frequently. While cleaning public areas, picking up trash.
- Twisting (Knees/waist/Neck): Frequently. Loading and unloading linen.
- Climbing Ladder: Occasionally. Climbing to the top shelves in linen rooms and accessing attic storage areas.
- Reaching (Overhead/extension): Frequently. Linen shelves
- Handling/Grasping: Frequently. Handling linen, trash, and guest cleaning supplies.
- Pushing/Pulling: Average weight frequently 50 lbs.
- Lifting/Carrying: Average weight frequently 20 lbs.
Working Environment
- Interior: To include guest rooms, public areas, lobby, laundry room and housekeeping areas, meeting space, storage closets; variety of surfaces/ textures.
- Exterior: Exposure to variety of elements based on weather conditions (heat/cold/rain/wind/ice)
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Attend required meetings
- Follow company policies and procedures
- Perform any additional duties as assigned by the supervisor
- Follow company dress code
- Complete all company training materials by the deadline
CANDIDATE PROFILE
- Hotel Operations or Customer Service preferred
- Communicate effectively with others
- Works productively with a team
- Effective multitasking skills
- Composure and patience under pressure
- Skilled in working with multiple computer programs- Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)
Skills Required
- Maintain cleanliness and organization in work areas
- Display courteous behavior with guests and team members
- Report unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Attend required meetings
- Follow company policies, procedures, and dress code
- Complete required company training materials by the deadline
- Communicate effectively with others
- Work productively with a team
- Demonstrate effective multitasking skills
- Maintain composure and patience under pressure
- Be comfortable using multiple computer programs and devices, including the Alice system, for team communication and daily checklists
- Hotel operations or customer service experience
What We Do
Valencia Hotel Group is a Houston-based independent hospitality company that develops, owns, operates, and manages full-service luxury and boutique hotels. Through the Valencia Hotel Collection, it provides hotel management, development, branding, repositioning, and operational services for its own properties and third-party hotel owners. The company emphasizes distinctive design, local character, guest service, and efficient hotel operations across Texas and California.
