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Customer Service Executive (KR)
직무 설명
고객 서비스 담당자(이하 "매장 직원")의 업무 범위와 책임은 다음을 포함하지만 이에 국한되지는 않습니다.
1. 고객 서비스
탁월한 고객 서비스를 제공하고 이를 PASSION(회사의 서비스 기준)에 맞게 전달합니다.
매장에 방문하는 고객을 반갑게 맞이하고 뛰어난 기준을 유지하고 확고한 제품 지식 및 고객 서비스의 모든 측면을 포함하는 친근한 환경을 제공하여 각 고객이 탁월한 서비스를 받을 수 있도록 보장합니다.
고객 요청을 유관 부서 또는 고객 서비스 담당자에게 전달합니다.
멤버십 요건을 충족하는 고객에게 고객 충성도/멤버십 카드 상향 판매
2. 판매 실적
고객의 기대와 만족을 뛰어넘기 위해 노력하면서 모든 영업 기회를 최적화 합니다.
일간, 주간, 월간 단위로 설정한 개인 및 팀 매출 목표 달성을 위해 지속적으로 노력합니다.
추천과 탁월한 고객 서비스를 통해 상향 판매 가능
3. 재고 관리
재고 기준에 따른 매장 정리 및 재고 정리
창고의 일일 관리를 유지합니다.
고객으로부터 회수한 재고를 정확한 위치에 보관합니다.
4. 매장 디스플레이
매장 진열을 수행하고 유지하여 진열이 잘 유지되고 최상의 상태인지 확인합니다.
매장을 매일 관리합니다. 청결을 보장하고 고객에게 매장을 적절하게 소개합니다.
회사의 VM 표준을 완벽하게 준수하여 매장 전면 및 매장 디스플레이를 유지 관리하고 구성합니다.
5. SOP
회사의 정책과 절차를 준수합니다.
고객 서비스를 저해하지 않고 가격 입력 오류를 최소화하면서 POS/캐셔를 가장 효율적인 방식으로 유지 관리합니다.
잔액을 지불하는 고객에게 정확한 변경 사항을 처리하고 반환합니다.
교대 근무 시작과 종료 시 현금 서랍에서 돈을 세어 금액이 정확하고 적절한 잔돈이 있는지 확인합니다.
현금 서랍을 정확하게 관리합니다.
지원 자격
• 패션 스타일링에 대한 높은 관심
• 고객과의 좋은 관계를 개발하고 유지할 수 있는 분
• 영업 마인드를 갖추신 분
• 소매업계의 시프트 스케줄을 이해하고 근무 가능한 분
• 매장과 창고를 오가며 근무할 수 있는 분
• 이전 소매 관련 경력자 우대
Job Responsibilities
The job scope and responsibilities of Customer Service Executive (hereinafter “Frontline Staff”) includes but is not limited to the following:
1. Service
• Delivering exceptional customer service and delivering it so with PASSION (Our Service Promise)
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Communicate customer requests to management or customer service associates
• Up sell customer loyalty/membership cards to customers who satisfy the membership requirements
2. Sales Performance
• Able to optimize every sales opportunity while striving to exceed customer expectation and satisfaction
• Consistently strive to achieve personal and team sales target that is set on a daily, weekly and monthly basis
• Able to up sell through recommendations and exceptional customer service
3. Stock Management
• Organize store room and arrangement of stocks based on Charles & Keith/Pedro inventory standards
• Maintain daily housekeeping of stockroom
• Promptly retrieve the correct stock for customers
4. Store Display
• Perform and maintain store displays to ensure that the displays are well maintained and are in tip-top condition
• Maintain daily housekeeping of the store; ensuring cleanliness and proper presentation of store to our customers
• Maintain and organize store front and store displays in full accordance to Charles & Keith’s VM standards
5. SOPs
• Compliant to company’s policies and procedures
• Maintain and manage the POS/Cashier in the most efficient manner without compromising customer service and minimizing errors in entering prices.
• Handle and return accurate change to paying customers.
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
• Responsible for any shortfall or discrepancy in cash drawer.
Requirements
• Strong interest in fashion styling
• Develop and maintain good relationships with customers
• Sales-oriented
• Able to work long retail hours
• Expected to retrieve items from stockroom
• Prior retail experience preferred but not essential
Sales Associate (MO)
主要职责
• 协助推广品牌故事和为顾客提供专业的时装意见
• 负责店铺销售、提供优质顾客服务及处理日常店务工作
• 协助店铺实现团队销售目标、个人KPI
• 提供专业的客户服务并建立长期客户关系
资格
• 具时装销售经验者优先考虑
• 操流利广东话/普通话
• 积极主动, 热诚进取, 责任心强, 亲切有礼及具良好销售技巧
• 具时装潮流触觉及喜爱时装
• 具兼职零售经验及其他零售经验人士, 亦欢迎加入
Customer Service Executive (JP)
職務内容
• 在庫、売れ筋商品の管理
• 売上金管理
• 店舗施策管理
• 備品発注管理等
要項
• 業種問わず接客経験
• ホスピタリティをもって接客できる方
• コミュニケーションを大切にできる方
• チームワークを大切にできる方
Sales Associate (HK)
主要職責
• 協助推廣品牌故事和為顧客提供專業的時裝意見
• 負責店舖銷售、提供優質顧客服務及處理日常店務工作
• 協助店舖實現團隊銷售目標、個人KPI
• 提供專業的客戶服務並建立長期客戶關係
資格:
• 具時裝銷售經驗者優先考慮
• 操流利廣東話/英語/普通話
• 積極主動, 熱誠進取, 責任心強, 親切有禮及具良好銷售技巧
• 具時裝潮流觸覺及喜愛時裝
• 具兼職零售經驗及其他零售經驗人士, 亦歡迎加入
• 經驗豐富者或考慮作高級銷售員
Sales Associate (TW)
職務說明
1.負責介紹及銷售門市商品
2.提供顧客之接待與需求服務
3.負責商品進貨入庫、銷售之相關細節
4.負責商品包裝、陳列及促銷品換檔工作
5.須有良好的溝通技巧及自我情緒管理
6. 完成主管交派工作安排
其他條件
1.有快時尚經驗者佳
2.認真負責，主動積極
3.體力好、反應佳、配合度高
4.注重團隊合作
5.須配合輪早晚班與全班排班
6.有零售業經驗為佳。
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What We Do
CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands – CHARLES & KEITH and PEDRO.
Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion.
Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community.
CHARLES & KEITH was established in 1996 with a vision to build a global brand that is self-assured and empowering, imparting confidence to all women. From a single shoe shop in Singapore to an international network offering dynamic experiences across retail and online, CHARLES & KEITH is always consumer first and aims to unlock an aspirational brand experience that remains attainable. It creates collections – shoes, bags, eyewear, accessories and fashion jewellery – that enables women to express themselves. Striving to make fashion more accessible and never compromising on creativity, the brand challenges the convention that fashion is for the few.
PEDRO is designed to empower the effortless expression of a modern style maven. By relating, refining and reinventing, the brand creates updated essentials to celebrate individualism that transcends time or gender. Since their inception in 2006, the brand has launched both men’s & women’s collection of footwear and accessories across Asia Pacific, the Middle East and the United States, and its online experience at PEDROSHOES.COM.
