社群运营-电子商务客服(资深助理级)

Posted 7 Days Ago
Be an Early Applicant
2 Locations
In-Office or Remote
Senior level
Retail
The Role
Manage content promotion, customer acquisition, campaign invitations, and social-media prospecting across multiple platforms. Provide customer reception, product recommendations, questions and answers, and after-sales support. Attend platform operations meetings and training, execute assigned tasks, and maintain effective communication with customers and internal teams.
Summary Generated by Built In

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.
Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

工作职责:
1.负责各平台内容宣发、任务执行、拉新、活动邀约、社交媒体潜客挖掘和邀请等;
2.完成各平台客户接待工作,提供高质量的答疑、产品推荐、售后服务等;
3.定期参加各平台运营会议和培训;
4.完成上级安排的其他工作任务。

任职要求:
1.中专以上学历,有零售行业销售经验或私域导购经验者优先;
2.较强的学习能力,具备责任心、做事细心、有良好的沟通能力和抗压能力;
3.具备一定的系统操作能力。

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Skills Required

  • Technical secondary school education or above
  • Strong learning ability
  • Responsibility and attention to detail
  • Good communication skills
  • Ability to work under pressure
  • Basic system operation skills
  • Retail sales experience or private-domain retail advising experience
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The Company
HQ: Singapore
1,405 Employees
Year Founded: 1996

What We Do

CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands – CHARLES & KEITH and PEDRO. Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion. Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community. CHARLES & KEITH was established in 1996 with a vision to build a global brand that is self-assured and empowering, imparting confidence to all women. From a single shoe shop in Singapore to an international network offering dynamic experiences across retail and online, CHARLES & KEITH is always consumer first and aims to unlock an aspirational brand experience that remains attainable. It creates collections – shoes, bags, eyewear, accessories and fashion jewellery – that enables women to express themselves. Striving to make fashion more accessible and never compromising on creativity, the brand challenges the convention that fashion is for the few. PEDRO is designed to empower the effortless expression of a modern style maven. By relating, refining and reinventing, the brand creates updated essentials to celebrate individualism that transcends time or gender. Since their inception in 2006, the brand has launched both men’s & women’s collection of footwear and accessories across Asia Pacific, the Middle East and the United States, and its online experience at PEDROSHOES.COM.

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