カスタマーエンジニア

Posted 2 Days Ago
Be an Early Applicant
12 Locations
In-Office or Remote
5M-9M Annually
Entry level
Artificial Intelligence • Semiconductor • Manufacturing
The Role
Installs, maintains, upgrades, and troubleshoots Applied Materials semiconductor and display manufacturing equipment at customer facilities. Performs preventive and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems; responds to equipment failures, replaces parts, coordinates repairs, and communicates directly with customers. The role includes structured training, field-based work, and occasional international travel for specialized equipment training.
Summary Generated by Built In

Who We Are


Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.


What We Offer


Location:

Chitose,JPN, Hiroshima,JPN, Kanazawa,JPN, Kitakami,JPN, Kumamoto,JPN, Kyoto,JPN, Nagasaki,JPN, Naka,JPN, Nishi Tokyo,JPN, Oita,JPN, Shonai,JPN, Yokkaichi,JPN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits



As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

<世界トップレベルの半導体製造装置メーカー/多種多様な製品ラインナップで安定的なニーズを獲得中>

■業務内容 大手半導体・ディスプレイメーカーを始めとする取引先企業の工場内にて、同社製の半導体・ディスプレイ製造装置の保守サービス、メンテナンス、トラブル対応等をご担当いただきます。 業務は、装置の定期点検と、装置の不具合などのトラブル対応が中心になります。トラブル対応の内容は、パーツ交換など1人で対応できる簡単なものから、3名ほどのエンジニアで対応するものまで様々です。

■業務の醍醐味 同社の装置は、トラブルで数日間ストップしただけでも生産ライン全体に影響し、お客さまに甚大な損害を与えることにもなりかねません。そのため、お客さまにとってカスタマーサポー
トエンジニアの存在は重要で、お客さまから頼りにされている実感を持って仕事ができます。

■求める経験・スキル 
・コミュニケーション能力 
・論理的思考力 
・博士課程の方は半導体に関する研究を必須とさせていただきます

■給与 月収:38.5万円~
<年収> 500万~900万

【初任給】
大卒:38.5万円
院卒:42万円
博士卒:48万円

<賃金形態> 月給+インセンティブ賞与

<昇給有無> 有

<年収例> 854万円/35歳(月給51万円+業績連動インセンティブ+諸手当) 987万円/40歳(月給59万円+業績連動インセンティブ+諸手当)

■勤務時間 09:00~17:30 所定労働時間7.5時間 休憩時間60分(12:00~13:00)
時間外労働有 全社平均残業時間20時間程度

■雇用形態 正社員

■休日休暇 
完全週休2日制(土日祝日) 
年間休日123日 
GW 
夏季休暇 
年末年始休暇 
有給休暇 
リフレッシュ休暇 
慶弔休暇 
育児休暇 
介護休暇

■待遇・福利厚生 
通勤手当 
健康保険 
厚生年金保険 
雇用保険 
労災保険 
退職金制度 

<待遇・福利厚生補足> 
通勤手当:全額支給 
退職金制度:確定拠出年金(401k) 

<教育制度> 
・自社内大学 
・OJT 

<その他> 
・保養設備 
・法人会員スポーツクラブ 
・社内サークル活動 (サッカー、野球、テニス、バドミントン、釣り、空手) 
・育児支援制度 
・介護支援制度 
・従業員持株会

■研修制度 入社後1ヵ月間は社会人研修 次の1ヵ月間は技術研修 その後は現場OJT さらに専門性を高めるため、装置ごとのトレーニングをアメリカ、イスラエル、台湾、中国等の開発拠点やトレーニングセンターで実施。

■自己啓発支援 あり(英会話スクールなどへの援助金)

Additional Information

Time Type:

Full time

Employee Type:

New College Grad

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Skills Required

  • Strong communication skills
  • Logical thinking skills
  • Doctoral candidates must have semiconductor-related research experience

Applied Materials Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.

  • Healthcare Strength Company materials emphasize comprehensive medical, dental, vision, mental health, and wellness programs for employees and families, with coverage beginning on day one in many cases. On-site or virtual care options at major campuses further reinforce the breadth of support.
  • Leave & Time Off Breadth Exempt employees are offered a Flexible Time Off program and U.S. teams observe 11 paid company holidays. These policies are consistently highlighted across official benefits summaries.
  • Equity Value & Accessibility An Employee Stock Purchase Plan is widely available and presented as a core part of the U.S. package, alongside equity grants in many roles. These ownership elements are positioned as meaningful contributors to total rewards.

Applied Materials Insights

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The Company
HQ: Santa Clara, CA
23,282 Employees
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

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