職務介紹
研華正在招募一位經驗豐富的全球維修客服管理師 人才加入組織，協助我們管理和優化全球維修中心售後服務流程。
主要工作內容：
為客戶提供售後RMA完整服務體驗，包括RMA案件管理、跟進、報價、發貨，同時須與PM、業務、AE、Planner、維修技術人員、CQA…等各功能團隊協調以獲得RMA服務的支援並達到客戶的滿意度。
提供維修加值服務之專業說明與報價, 如: 延長保固, 快速維修, 優先換貨等
不定期客戶參訪之現場導覽簡介或客戶現場稽核主導RMA服務流程說明與現場討論應對
部門主管交辦的任務或指派專案參與
To provide the customers with post-sale RMA services including but not limited to RMA cases management, follow-ups, RMA service quotes, RMA shipments, coordination with PM, Sales, AE, Material Planner, Repair Technicians, CQA, Logistics, Warehouse Team, etc. to obtain the support for RMA services and achieve customers’ satisfaction.
To evaluate and quote for value added services (e.g. Extended Warranty, Fast Repairs, Advanced Replacements, etc.)
To irregularly conduct the facility tour and/or meet with the customers and/or Sales for the topics related to RMA process and services
Any other tasks or projects that the Department Manager may assign…..
人才需具備：
工作經驗：1 年以上
學歷要求：大學、碩士
科系要求：不拘
語文條件：英文 --英文聽說中等以上; 讀寫中等以上或精通
其他條件：
1.擅長工具: MS Windows, Office (Word, Excel, Powerpoint), Outlook, SAP (或有其它ERP系統操作經驗) 尤佳
2.工作技能: 英語聽說讀寫佳和電腦操作能力
3.其他條件:
- 個性主動積極 有責任感
- 細心及良好組織能力
- 良好的溝通能力和客戶服務態度
- 具RMA或Service PM相關經驗尤佳
Skills Required
- Minimum 1 year work experience
- Bachelor's or Master's degree
- English listening and speaking intermediate or above; reading and writing intermediate or above
- Proficiency with MS Windows, Word, Excel, PowerPoint, Outlook, SAP or other ERP systems
- Computer operation skills
- Proactive, responsible, detail-oriented, well-organized
- Good communication skills and customer service attitude
- RMA or Service Project Management related experience
What We Do
Advantech is a global leader in IoT intelligent systems and embedded platforms, focusing on edge computing and artificial intelligence to serve key markets such as manufacturing, energy, and healthcare.
