Teams at ZyG

Owns support knowledge bases, customer Help Centers, macros, internal communications, and rep training across multiple DTC brands. Audits support quality and content consistency, partners with Product, Marketing, and Operations on updates, and uses metrics such as CSAT, first-contact resolution, handle time, and escalation rates to prioritize improvements.

Own a portfolio of Amazon brand accounts across advertising, listings, launches, creative direction, operations, profitability, and client relationships. Optimize Sponsored Products, Sponsored Brands, and Sponsored Display campaigns; analyze Amazon reports and funnel KPIs; improve listings, Brand Stores, promotions, and catalog performance; oversee inventory and FBA coordination; manage virtual assistants; and connect Amazon strategy to broader DTC marketing. The role requires hands-on Amazon expertise, data-driven decision-making, AI workflow development, and strong client communication.

Own end-to-end creative strategy for DTC brands, including researching markets, developing ad concepts, writing briefs and copy, analyzing ad performance, identifying new creative angles, and collaborating with designers, media buyers, and go-to-market teams. The role requires rapid experimentation across social platforms, direct-response expertise, strong writing, creative team direction, and effective use of AI tools.