Teams at Zwift

Leads a senior game engineering team developing Zwift’s cross-platform C++ gameplay systems. Responsibilities include people management, technical architecture, live-service operations, performance optimization, agile delivery, roadmap ownership, and cross-functional alignment across game design, product, UX, QA, and hardware teams.

Provides autonomous, complex troubleshooting support for Zwift customers across software, subscriptions, hardware compatibility, and policies. Owns customer issues, meets support KPIs, identifies recurring trends, recommends process or product improvements, and serves as a subject-matter expert. Collaborates with internal support teams and BPO partners to improve frontline capabilities while delivering clear, empathetic, customer-focused guidance.

Owns company-wide FP&A processes, including board reporting, operating models, annual planning, forecasting, variance analysis, business reviews, and commercial ROI evaluations. Partners with senior leaders to translate financial and operational data into recommendations, while mentoring FP&A team members and improving financial modeling standards. Requires advanced modeling, Excel or Google Sheets expertise, BI and SQL fluency, and 6+ years of relevant finance experience.