Teams at Zoom

Own a geographic territory, expand existing midmarket accounts, prospect net-new opportunities, qualify leads, and build pipeline. Deliver tailored demos, presentations, proposals, and business reviews while engaging VP and C-suite decision-makers. Manage sales opportunities, quotes, and proposals throughout the sales cycle, collaborate with technical and internal teams, and position Zoom Workplace as a strategic solution for customer communication needs.

Build and own scalable full-stack features and services from design through deployment, monitoring, and production support. Develop Java and Spring Boot backend services, modern frontend applications, APIs, and database solutions. Integrate generative AI capabilities including agents, RAG pipelines, tool calling, prompt workflows, and MCP. Troubleshoot across the technology stack while applying cloud, containerization, security, distributed-systems, and CI/CD practices. Collaborate with product, design, infrastructure, and other cross-functional partners.

Leads customer success across EMEA, owning revenue retention, product adoption, customer satisfaction, and regional growth for an enterprise SaaS portfolio. Manages and mentors regional customer success leaders and teams, executes regional strategy aligned with global priorities, and drives transformation through cross-functional delivery. Requires a strong record of improving gross revenue retention, adoption, and customer outcomes, plus deep knowledge of EMEA markets and willingness to travel internationally.