Teams at Zodia Markets

Serve as the daily client contact for institutional digital-asset clients, accurately capturing and executing orders, fiat payments, and token transfers. Monitor client channels, resolve payment exceptions, confirm settlement details, support portal and API adoption, and coordinate client go-lives with Operations and Technology. Escalate suspicious activity, maintain accurate records, support Account Managers with client insights, and improve automation while adhering to maker-checker, compliance, and conduct controls.

Administer and secure hybrid IT environments across endpoints, servers, cloud platforms, identity systems, MDM, security tools, and Zero Trust access. Manage onboarding, offboarding, incident response, ITIL processes, compliance configurations, technical support, documentation, cloud migrations, and workflow automation using scripts and SaaS integrations.

Own institutional client relationships from strategic introduction through onboarding, go-live, and account growth. Build business cases, negotiate commercial terms, coordinate Compliance, Legal, Operations, Technology, and manage complex multi-entity implementations. Maintain account plans, expand products and payment corridors, monitor client health, support KYC reviews, record CRM activity, and escalate compliance concerns.