Teams at Zocks

Provide expert, multi-channel technical support for the Zocks AI platform; troubleshoot complex issues, drive user adoption, surface product feedback to engineering, ensure data privacy when handling PII, and maintain clear, empathetic communication to maximize customer success.

The Solution Engineer collaborates with clients to optimize Zocks AI usage, leads enterprise deployments, troubleshoots integrations, and builds lasting trust with stakeholders.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.