Teams at ZipRecruiter

Lead SMB revenue operations strategy and execution, manage and coach a team of analysts, prioritize and deliver cross-functional GTM projects, optimize processes and systems, and rapidly resolve operational issues to enable scalable revenue growth.

Retains ZipRecruiter customers by handling cancellation requests, uncovering concerns through discovery calls, resolving issues, and recommending solutions. The role minimizes revenue loss, promotes platform features, meets retention and productivity goals, and improves customer satisfaction through phone and email engagement.

Own ZipRecruiter’s job seeker profile and application experience. Set funnel KPIs, improve profile completeness and application conversion, reduce user friction, and ensure employers receive high-quality applications. Lead cross-functional collaboration across product, engineering, trust and safety, legal, mobile, matching, messaging, and employer teams. Use experimentation, analytics, user research, and AI/ML product expertise to improve the marketplace experience.