Teams at Zippy

Ensure manufactured home and chattel lending operations comply with federal and state regulations. Responsibilities include monitoring regulatory updates, coordinating compliance projects, researching requirements, developing policies and procedures, supporting audits and regulatory exams, maintaining licenses, and submitting NMLS Mortgage Call Reports. The role requires mortgage lending or servicing compliance experience, strong analytical and organizational abilities, project management skills, and proficiency with Microsoft Office.

Provides proactive executive support to the CEO and President by managing calendars, meetings, travel, correspondence, expenses, and confidential administrative details. Maintains the Dallas office, including supplies, vendors, building services, visitors, catering, and events. The role also develops organizational systems, coordinates logistics, and ensures executives and employees have a well-run, welcoming workplace.

Leads pre-close and post-close mortgage quality assurance programs, managing QA staff, workloads, calibrations, findings, disputes, escalations, and audit-ready documentation. Applies lending policies, regulations, and investor requirements to complex loan files; analyzes trends and root causes; collaborates with origination, underwriting, compliance, risk, and technology teams; and drives process, training, and control improvements.