Zinnia (zinnia.com) Benefits Overview

Manage a caseload of in-process life insurance applications from initial application through underwriting and placement. Obtain client requirements, review underwriting decisions, coordinate with carriers and vendors, and master relevant workflows and software systems. Collaborate with sales, customer service, customer success, and quality assurance teams on process improvements. Maintain timely, accurate, and customer-focused case handling while communicating effectively with clients and internal stakeholders.

Manage inbound phone leads from prospective life insurance customers, explain coverage and industry terminology, and guide customers through the application process using a consultative sales approach. Collaborate with teammates to resolve complex customer needs, meet performance metrics, and improve sales results through coaching and ongoing development. The role is remote, customer-facing, and may include evening and weekend work.

Design, document, implement, and maintain enterprise APIs and API gateway capabilities. Develop scalable search with natural language capabilities, automate CI/CD and testing, integrate IAM, maintain developer portals, and improve API lifecycle processes. Provide technical guidance, conduct code reviews, and ensure secure, performant, maintainable software across cloud-native environments.