Teams at Zinier

Provide advanced technical support and resolve complex escalated incidents end-to-end. Diagnose root causes, lead investigations into recurring problems, collaborate with cross-functional teams, maintain documentation and knowledge base articles, participate in 24/7 on-call rotations, and ensure SLAs are met for all tickets.

The role involves managing customer support experiences, troubleshooting complex issues, collaborating with cross-functional teams, and driving continuous improvement in support operations.

The Revenue Operations Lead will optimize Zinier's revenue lifecycle, focusing on alignment across Sales, Marketing, and Operations while leveraging AI for efficiency and insights.