Zim Integrated Services Benefits Overview

Develops, implements, and maintains organizational policies and processes aligned with business, regulatory, and headquarters requirements. Leads policy rollouts, process improvements, risk identification, compliance, and internal audit implementation. Oversees demurrage balance investigations and collection efforts, establishes monthly action plans, and monitors adherence to performance targets. Requires extensive shipping-industry experience across finance, commercial operations, and demurrage or detention, along with strong communication, ethical judgment, accuracy, and interpersonal skills.

Manage the full sales process for ZEX business services, driving short- and long-term results through customer acquisition, cross-selling, upselling, negotiation, and account growth. Develop account plans, identify customer needs, achieve CRM targets, maintain customer relationships, and complete performance reporting. Requires over five years of related sales experience, shipping-industry knowledge, strong English communication, office application proficiency, negotiation ability, flexibility, customer orientation, and market insight.

Supports the Product Manager in evolving the HoriZIM forecasting and planning platform. Responsibilities include analyzing business needs, defining product requirements, managing backlogs and sprint activities, coordinating development and data engineering teams, leading workshops, supporting global rollouts and change management, preparing reports and recommendations, and contributing to AI-driven analytics initiatives.