Teams at ZILO

Lead incident response and troubleshoot production issues by diving into logs, metrics, and application code. Debug applications in Java, Golang, and Python; perform Postgres data investigation and fixes. Maintain Kubernetes clusters and cloud infrastructure, improve observability and automation, drive SRE roadmap, and mentor junior engineers to raise reliability and performance.

Own post-sale commercial relationships for enterprise FinTech clients: drive onboarding, adoption, renewals, expansion, and account profitability. Build C-suite relationships, create multi-year account plans, negotiate contracts, manage delivery governance, track KPIs in CRM, and ensure client referenceability and high NPS.

Lead and remain hands-on in a Site Reliability Engineering team to ensure a resilient, secure, highly available cloud platform. Provide technical and people leadership, drive automation, observability, incident response, capacity planning, SLO/SLI management, and introduce AI-assisted engineering practices while also managing on-call rotas and career development.