Teams at Zetron, Inc.

Leads end-to-end delivery of complex technology deployment and managed service projects. Coordinates customers, vendors, subcontractors, internal teams, contracts, budgets, schedules, risks, compliance, reporting, and governance. Acts as the primary customer contact, prevents scope creep, manages project financial performance, and facilitates reviews to drive continuous improvement. The role requires approximately 30% travel, including overnight and international travel.

Manage ACOM customer accounts across the Americas, serving as the primary post-delivery contact. Build stakeholder relationships, drive adoption and value realization, monitor account health, support renewals, identify expansion opportunities, coordinate issue resolution, manage escalations, capture product feedback, and maintain accurate CRM and customer success records. The role requires extensive experience with mission-critical communications platforms and involves 50% travel.

Manage regional customer accounts after delivery, build stakeholder relationships, monitor customer health and adoption, support renewals, identify expansion opportunities, coordinate issue resolution, capture product feedback, and maintain account data. The role partners cross-functionally with Sales, Support, Product, Engineering, Marketing, Finance, and Operations while traveling extensively to support public safety and critical communications customers.