Teams at Zeta

Provides front-line technical support for enterprise banking technology customers and internal teams. Responsibilities include triaging and resolving issues, configuring products, managing payment transaction workflows, writing SQL queries, troubleshooting APIs and banking infrastructure, analyzing logs, investigating root causes, and collaborating with engineering, product, and QA teams. The role also requires documentation, process improvement, customer communication, and participation in 24/7 on-call support rotations.

Build and maintain monitoring, alerting, automation, and incident-response systems for large-scale distributed applications. Troubleshoot outages, perform root-cause analysis, improve system reliability, maintain runbooks, and automate operational tasks. The role requires cloud, Kubernetes, Linux, scripting, observability, networking, databases, CI/CD, and API gateway expertise, with a focus on scalable and maintainable production systems.

Strengthen cloud, Kubernetes, infrastructure, and software delivery security across AWS, Azure, and GCP. Assess cloud configurations, IAM, network exposure, vulnerabilities, CI/CD pipelines, infrastructure-as-code, containers, and Kubernetes environments. Develop security automation with Python and Bash, conduct monitoring and alert triage, support incident investigations, implement compliance controls, and drive remediation with engineering teams. Maintain security standards, hardening guidelines, documentation, and operational runbooks aligned with CIS, NIST, PCI DSS, ISO 27001, and OWASP.