Teams at ZeroFOX

Manage post-sales customer relationships, drive adoption and platform value, configure SaaS solutions and integrations, deliver training, create reporting, resolve issues, and advocate for customer needs. Partner with technical support, product, operations, and services teams to improve customer experiences, identify expansion opportunities, document best practices, and support retention across diverse customer organizations.

Owns Salesforce CPQ configuration, approval processes, automation, custom objects, reporting, data quality, integrations, troubleshooting, and deployments. Partners with Sales, Sales Operations, Marketing, and leadership to translate business needs into scalable solutions. Responsibilities include QA/UAT, data imports and deduplication, connected sales technology management, documentation, user training, and leading Salesforce projects.

Manage and resolve high-volume customer and internal support tickets through the ZeroFox help desk. Escalate issues, coordinate with Account Management and Technology teams, improve support processes, maintain customer relationships, document solutions, and support platform training. The role requires strong communication, organization, technical aptitude, process ownership, and flexibility for early morning or overnight schedules.