Teams at Zero Networks

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Leads and mentors a North America customer engineering team, overseeing complex implementations, integrations, and solution architecture projects. Acts as the primary technical partner for strategic customers, drives product adoption, resolves technical challenges, supports customer satisfaction and expansion opportunities, and collaborates with Sales, Product, Support, and Customer Success. Also develops engineering processes, manages capacity, and tracks team and customer success metrics.

Own the technical product strategy and roadmap for network security and endpoint agent solutions. Define specifications, user stories, acceptance criteria, backlog priorities, performance requirements, and deployment mechanics. Collaborate with engineering, QA, customers, sales, and customer engineering on technical tradeoffs, integrations, and product delivery. Conduct competitive analysis and monitor cybersecurity trends while translating complex networking and operating-system requirements into actionable product plans.