Teams at Zenoti

Configure and implement Zenoti software for customers, including solution design, proof-of-concept development, data extraction, transformation, migration, validation, documentation, risk mitigation, and issue resolution. Coordinate with internal teams, manage customer expectations, meet SLAs, and improve onboarding through migration tools, quality checks, and process expertise.

Generates and qualifies sales leads through market research, inbound follow-up, outbound prospecting, cold calling, and lead-generation campaigns. Researches accounts, identifies decision-makers, builds prospect relationships, maintains databases, and assesses customer needs. Coordinates with sales teams and channel partners to develop pipeline, qualify opportunities, and transfer leads to Account Executives. Requires strong communication, business acumen, organization, and high-volume calling capabilities.

Lead enterprise customer implementations and onboarding by defining requirements, demonstrating and configuring Zenoti solutions, managing pilots, mitigating risks, resolving issues, documenting processes, meeting SLAs, and coordinating internal teams. The role requires deep product expertise, strong technical understanding, customer presentation skills, analytical problem-solving, and the ability to manage multiple projects and travel to customer locations.