Teams at Zenoti

Drive revenue growth, retention, and expansion across strategic enterprise SaaS accounts. Build executive relationships, develop account plans, close upsell and cross-sell opportunities, monitor customer health and usage metrics, manage forecasts and pipelines, and partner with Customer Success, Product, Marketing, and Services teams. Advise clients on operational efficiency, customer experience, AI-powered solutions, and business growth.

Owns the design, implementation, and optimization of cloud security infrastructure for a distributed SaaS environment. Establishes security policies, manages cloud platforms and controls, performs readiness assessments, supports SOC 2, PCI-DSS, and HIPAA compliance, and serves as a cloud security subject matter expert. The role requires hands-on Azure/AWS security, networking, infrastructure as code, cross-platform troubleshooting, incident response, and collaboration with engineering and InfoSec teams.

Lead product strategy and execution for market and billing capabilities. Gather customer and market requirements, define functional specifications, build agile backlogs, prioritize releases, and coordinate with engineering, architecture, product teams, and customers. Advocate for end users throughout the product lifecycle while translating complex business needs into actionable product plans and scalable mobile, web, and cloud features.