Jobs at Zenlayer

Manage customer invoicing, collections, cash application, account reconciliations, AR reporting, and month-end close activities. Resolve billing disputes, monitor overdue balances, reconcile subledger and general ledger accounts, support bad debt analysis and audits, and improve billing and cash application processes. Collaborate with Sales, Customer Success, Billing, and Accounting teams while maintaining internal controls and accurate documentation.

Lead inference performance for large-scale LLMs, optimizing token performance, latency, cost, GPU utilization, kernels, scheduling, KV-cache transfers, PD disaggregation, MoE parallelism, and quantization. Build production benchmarks, attribute bottlenecks, tune CUDA and ROCm/HIP operators, contribute to inference engines, and operate performance improvements across large GPU clusters.

Provides entry-level cloud and network support by handling customer requests, performing connectivity checks, reviewing logs, troubleshooting TCP/IP, DNS, routing, and cloud infrastructure issues, documenting findings, escalating incidents, and assisting with post-incident follow-up. The role develops practical skills in networking, Linux, virtualization, and cloud support through guided training.

Own customer technical support cases involving cloud infrastructure and network connectivity. Investigate issues using logs, packet captures, monitoring data, and structured troubleshooting. Resolve TCP/IP and routing problems, coordinate escalations with engineering teams, support incident response and root-cause analysis, and recommend preventive measures. Create playbooks, troubleshooting guides, escalation workflows, and knowledge-base content while improving support processes and customer experience.

Owns month-, quarter-, and year-end close activities, journal entries, reconciliations, general ledger maintenance, consolidations, revenue accounting, and ASC 606 compliance. Supports budgeting, audits, internal controls, technical accounting, process improvements, ERP and close automation, documentation, and team training. The role requires public company or IPO experience or extensive US GAAP experience, bilingual English and Chinese communication, and collaboration with FP&A, Tax, Legal, and external auditors.

Manages customer invoicing, collections, cash application, account reconciliations, AR reporting, and month-end close support. Resolves billing disputes, monitors aging accounts, applies payments, supports bad debt analysis and audits, and maintains internal controls. The role also identifies process improvements and participates in ERP enhancements while collaborating with Sales, Customer Success, Billing, and Accounting teams.

Manage sales-order-driven GPU and IT hardware procurement projects from requirements confirmation through supplier sourcing, negotiation, purchase order execution, delivery acceptance, and closeout. Coordinate with Sales, Technical, Finance, Logistics, and Operations teams; track milestones, costs, risks, invoices, and supplier fulfillment; resolve delivery or specification issues; and improve procurement workflows and records.

Manage customer projects from initiation through delivery by coordinating teams, resources, meetings, vendors, timelines, budgets, and documentation. Monitor project performance, resolve operational issues, maintain procedures, ensure compliance, and develop improvement plans. The role requires Mandarin Chinese fluency, strong client-facing communication, organization, judgment, and the ability to work effectively across departments and time zones in a fast-paced technology environment.

Provides Tier 1 and Tier 2 support for global network and SDN services. Troubleshoots routing, switching, congestion, hardware, vendor, and customer issues; configures network devices; monitors infrastructure and SLAs; manages incidents; maintains documentation; collaborates on resilient architectures; and participates in on-call support rotations.

Supports day-to-day HR operations, employee records, onboarding and offboarding, payroll-related administration, HR documentation, employee activities, office administration, and recruitment. Responsibilities include posting jobs, sourcing candidates through job portals and LinkedIn, screening CVs, coordinating interviews, communicating with candidates, and supporting hiring managers across multiple vacancies.

The Business Development Manager will identify customer opportunities for Zenlayer Elastic Compute by engaging with technical communities, generating leads, and providing market insights to improve product positioning.

Qualify inbound leads, distribute prospects, and serve as the initial contact for mid-market and enterprise customers. Conduct proactive outreach through email and LinkedIn, book qualified meetings, and help build outreach processes, reports, dashboards, and performance tracking. The role requires learning Zenlayer’s products, providing prospect feedback to marketing and sales, and meeting quotas.

Drive new business by prospecting and selling Zenlayer edge cloud and networking services. Manage outreach, nurture leads through the sales funnel, demo product console, close deals, and transition customers to post-sale support while representing the company professionally.

Source and evaluate data center capacity nationwide to support AI infrastructure growth. Manage relationships with colocation providers, landlords, utilities, and partners; negotiate commercial terms; coordinate cross-functional site feasibility, due diligence, and deployment; track market intelligence; and travel extensively to build scalable sourcing processes.

Act as primary regional contact for strategic customers, build relationships, coordinate delivery of services and projects, resolve escalations, gather feedback, and support retention and growth alongside global account teams.